JUSTIN LEE
Las Vegas
Summary
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
7
7
years of professional experience
Work History
Concierge
Skylofts at MGM Grand
06.2024 - Current
- Serve as the primary liaison for VIP and ultra-luxury guests, delivering highly personalized service to ensure unforgettable experiences.
- Proactively anticipate guest needs and provide custom recommendations, from dining and entertainment to travel arrangements.
- Utilize hospitality platforms including Opera, VIPR, and HOTSOS to manage guest profiles, requests, and service records.
- Collaborate with internal departments and third-party vendors to coordinate high-touch service logistics.
- Train and onboard new concierge team members, ensuring alignment with brand standards and guest service excellence.
Front Desk Agent
The Signature at MGM Grand
12.2023 - 05.2024
- Led front desk operations with a focus on luxury service, efficiency, and problem resolution.
- Managed multichannel reservation systems and maintained up-to-date guest information.
- Resolved service concerns with empathy and speed to ensure guest satisfaction.
- Processed guest check-ins, check-outs, and payments with accuracy in a fast-paced environment.
Office Manager
T-Shirt Outlet
06.2018 - 11.2023
- Oversaw all aspects of daily business operations, including inventory management, reporting, and staffing.
- Direct recruitment, training, and team development for new employees.
- Execute targeted online marketing campaigns across Facebook and Google to drive traffic and sales.
- Developed organizational workflows and reporting systems to improve performance and cost efficiency.
Education
Master of Science - Hospitality Administration Management
University of Nevada, Las Vegas
08.2024
Bachelor of Arts - Public Relations
Cal Poly Pomona
05.2022
Associate of Science - Communications
Santa Monica College
Santa Monica, CA10-2020
Skills
- Systems: Microsoft Office Suite, Keynote, Adobe Photoshop (basic), Autocad, Opera, HOTSOS, VIPR
- Languages: Conversational Korean and Spanish
- Highly adaptable
- Strong work ethic
- Guest services
- Telephone etiquette
- Team player mentality
- Hospitality
- Training and mentoring
- Guest experiences
Affiliations
- ASB Valley Representative, Student Government – Represented student body at the district level, collaborated with school officials, and led regional initiatives.
- Member, National Society of Leadership and Success (NSLS)
Timeline
Concierge
Skylofts at MGM Grand
06.2024 - Current
Front Desk Agent
The Signature at MGM Grand
12.2023 - 05.2024
Office Manager
T-Shirt Outlet
06.2018 - 11.2023
Master of Science - Hospitality Administration Management
University of Nevada, Las Vegas
Bachelor of Arts - Public Relations
Cal Poly Pomona
Associate of Science - Communications
Santa Monica College
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