Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Lee

Las Vegas,NV

Summary

As a server in a high-volume restaurant on the Las Vegas strip I have learned how to stay calm under pressure, resolve conflicts peacefully, and communicate clearly with people from all backgrounds. I also developed strong situational awareness and the ability to make quick, responsible decisions. I developed strong communication and conflict resolution skills which helped me manage stressful situations and de-escalate tense customer interactions, skills that are essential in maintaining order and safety as a correctional officer. I also worked closely with a team to ensure fast, accurate service in high-pressure environments. I regularly supported coworkers by anticipating their needs, stepping in during rushes, and communicating effectively to prevent mistakes. These teamwork skills translate directly to law enforcement, where coordination, trust, and communication with partners are essential to safety.

Overview

13
13
years of professional experience

Work History

Server

Cabo Wabo
01.2021 - Current
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

Server

PF Changs Restaurant
01.2013 - 03.2020
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Kept up with fast-paced environments.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

Liberty High School
Las Vegas, NV

Skills

    Communication Skills
  • Speaks clearly and professionally with customers, coworkers, and managers
  • Conflict Resolution
  • Calms down angry or intoxicated customers without escalating the situation
  • Observational Skills / Situational Awareness
  • Watches for customer cues, spot issues with over consumption, and keep an eye on potential problems
  • Decision-Making Under Pressure
  • Makes quick choices in a fast-paced environment—like fixing errors, responding to complaints, or prioritizing tasks
  • Interpersonal Skills
  • I work with all kinds of people—friendly, difficult, or unpredictable
  • Teamwork
  • I rely on the kitchen, bussers, hosts, and fellow servers
  • Customer Service Mindset / Community Relations
  • I am trained to be courteous, helpful, and solution-focused

Timeline

Server

Cabo Wabo
01.2021 - Current

Server

PF Changs Restaurant
01.2013 - 03.2020

Liberty High School