Justin Lester
San Francisco
Summary
Senior Technical Product Manager with over 7 years of expertise in driving AI and data-centric projects that enhance operational efficiency and customer satisfaction. Proficient in predictive analytics and Agile methodologies, recognized for optimizing project delivery and fostering cross-functional collaboration. Committed to leveraging innovative solutions to propel organizational growth and strategic decision-making.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Technical Product Manager
Consumer Cellular
United States
03.2022 - Current
- Led AI product development projects, achieving 95% on-time delivery and increasing app downloads by 20%, enhancing user acquisition and engagement.
- Collaborated with cross-functional teams, including engineering, design, and marketing, to define and prioritize product requirements, reducing requirement ambiguity by 20%.
- Integrated CXone AI into customer support platforms, improving customer service efficiency, response times, and satisfaction scores.
- Managed Salesforce data integrity initiatives by designing and implementing custom solutions, reducing manual data entry and errors by 30%, and improving data accuracy for analytics.
- Conducted comprehensive risk assessments to ensure compliance with GDPR and PCI-DSS standards, safeguarding user data and maintaining regulatory adherence.
- Implemented real-time analytics frameworks within products to deliver actionable insights, supporting data-driven decision-making and resource allocation.
- Developed and executed data-driven product strategies aimed at improving user experience, increasing customer satisfaction, and boosting retention rates.
- Streamlined Salesforce data management workflows, improving operational efficiency and reducing data errors that impacted product performance.
- Facilitated cross-functional workshops and requirement gatherings to align product goals, accelerate development cycles, and ensure stakeholder alignment.
- Maintained detailed documentation of product milestones, release notes, and stakeholder communications to support transparency and project tracking.
- Led AI and analytics initiatives within product portfolios, ensuring timely delivery and contributing to increased user engagement and app downloads.
- Analyzed client requirements to design ServiceNow solutions.
- Configured workflows and applications in ServiceNow platform.
- Provided training sessions for end-users on ServiceNow functionalities.
- Provided expert support to customers using SaaS applications daily and helped implement SaaS solutions to enterprise clients.
Technical Product Manager
Charles Schwab
Phoenix
09.2020 - 03.2022
Technical Product Manager
ADP
Tempe
06.2018 - 09.2020
- Managed data center operations, ensuring 99% uptime, boosting efficiency with capacity planning.
- Led cooling upgrade, reducing energy use by 20%, and collaborated on infrastructure scalability.
- Implemented incident protocols, minimizing disruptions, and developed predictive analytics tools.
- Fostered team communication, enhancing system performance and achieving high availability.
- Conducted infrastructure analyses, scaling solutions by 40% to align with business growth.
- Orchestrated daily operations of a large data center, ensuring 99% uptime through proactive monitoring and maintenance strategies.
- Conducted comprehensive infrastructure analyses to forecast capacity needs, successfully scaling solutions by 40% to match business growth.
- Developed predictive analytics tools, enabling timely identification of potential bottlenecks and optimizing resource allocation effectively.
- Led cross-functional teams in product development, achieving seamless launches that enhanced user engagement and satisfaction.
- Analyzed customer feedback to drive product enhancements, resulting in measurable improvements in user experience and retention.
- Spearheaded the integration of agile methodologies, streamlining project workflows and reducing time-to-market for new features.
- Led Windows migration, ensuring data integrity and minimal downtime.
- Integrated AI in customer service, boosting satisfaction.
- Streamlined timelines with agile methodologies, improving delivery.
- Mentored junior managers, enhancing team effectiveness.
- Orchestrated product roadmap initiatives, aligning cross-departmental efforts to enhance market responsiveness and drive customer engagement.
- Developed user-centric features based on customer feedback, leading to noticeable improvements in product usability and satisfaction.
- Analyzed competitive landscape and market trends, informing strategic decisions that significantly boosted product positioning.
- Coordinated with engineering and marketing teams to launch new products on time, strengthening stakeholder relationships and achieving shared objectives.
- Mentored junior team members, fostering a collaborative environment that encouraged innovation and enhanced team performance.
- Analyzed user data to identify pain points, leading to the development of targeted features that significantly improved user engagement.
Education
Computer Science -
Arizona State University
Skills
- AI Strategy
- AI Project Leadership
- Product Development
- Product Strategy
- Machine Learning
- Data Visualization
- Data Governance
- Data Strategy
- Predictive Analytics
- Agile
- Scrum
- Stakeholder Management
- Performance Analysis
- Software Development
- AI Integration
- Salesforce Administration
- Risk Management
- Cloud Migration
- Data Center Migration
- AWS
- Azure
- Process Improvement
- Capacity Planning
- Business Continuity
- Cross-Functional Collaboration
- User Training
- Quality Control
- Technical Documentation
- Data Modeling
- Cloud Architecture
- Data Warehousing
- Strategic Planning
- Team Leadership
- Data Analytics
- User Experience
- Change Management
- Performance Testing
- Product Lifecycle
- Startup Projects
- ServiceNow
- SaaS Product Implementation
Certification
AI Strategy and Leadership Program: Thriving in the New World of AI, MIT
Projects
Mealmatch AI Tech Lead, Led the design, development, and deployment of scalable AI and machine learning solutions to optimize meal matching and personalization, resulting in an increase in user engagement., Collaborated cross-functionally with product managers, data scientists, and engineering teams to define technical requirements, prioritize features, and ensure timely delivery of AI-driven features., Architected and implemented robust data pipelines and ML models, utilizing technologies such as Python, TensorFlow/PyTorch, and cloud platforms (AWS, GCP) to support real-time meal recommendations., Managed a team of data scientists and software engineers, providing technical mentorship, code reviews, and ensuring adherence to best practices and coding standards., Conducted performance tuning and model optimization to improve accuracy, efficiency, and scalability of AI algorithms., Oversaw the integration of AI components into the existing platform, ensuring seamless operation and high availability., Implemented monitoring, logging, and testing frameworks to maintain model performance and system reliability., Stayed abreast of emerging AI/ML trends and incorporated innovative techniques to enhance product capabilities., Contributed to technical documentation, user stories, and project planning to align development efforts with business goals.
Personal Information
Title: Senior Technical Product Manager
Timeline
Senior Technical Product Manager
Consumer Cellular
03.2022 - Current
Technical Product Manager
Charles Schwab
09.2020 - 03.2022
Technical Product Manager
ADP
06.2018 - 09.2020
Computer Science -
Arizona State University