Desired Job Title
Maintenance AmbassadorVita Tax PreparerCashier, Service DepartmentLube TechnicianLocation Preference
On-SiteRemoteHybridLocation: Bowie, MarylandAnnapolis, MDColumbia, MDPasadena, MD
Open to relocation: Yes
Justin Lester
Bowie,Maryland
Work Preference
Summary
Analytical Supply Chain and Operations Management student with hands-on experience in workflow coordination and process enhancement. Skilled in data analysis, project planning, and process improvement, supported by a Google Project Management Certificate. Experienced in Excel, Google Sheets, beginner SQL, and basic Tableau, seeking entry-level roles in supply chain, logistics, procurement, or business analysis.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Maintenance Ambassador
Bowen Apartments
2025.05 - Current
- Coordinate and complete resident work orders, ensuring timely resolution and high-quality service.
- Prioritize and organize work orders to maximize daily efficiency and meet service-level expectations.
- Communicated with residents and supervisors daily to align expectations and facilitate timely work order completion.
- Troubleshot and resolved maintenance issues across multiple systems, demonstrating adaptability and critical thinking.
- Coordinated daily scheduling with maintenance staff and vendors to minimize apartment turnover time.
Vita Tax Preparer
Vita Tax Preparer
2025.01 - 2025.04
- Prepared and filed tax returns for diverse clients, ensuring compliance with current IRS guidelines to enhance client satisfaction.
- Provided personalized service to clients, addressing inquiries and fostering trust through effective communication.
- Managed case documentation to maintain data privacy and ensure accurate submissions.
Cashier, Service Department
Nissan of Bowie
2024.05 - 2024.08
- Assisted service advisors with customer intake and vehicle documentation, streamlining service workflow for improved customer service.
- Processed customer transactions and managed payments for vehicle service repairs, ensuring accuracy and contributing to high customer satisfaction.
- Managed technician timesheets and closed PDI (pre-delivery inspection) documents, facilitating seamless service operations.
Lube Technician
Nissan of Bowie
2023.06 - 2024.01
- Executed routine oil changes and tire rotations to maintain optimal vehicle performance.
- Performed brake services, tire balancing, and alignment adjustments to enhance vehicle safety.
- Supported brake flushes, coolant flushes, and replacement of air and cabin filters to enhance vehicle reliability.
- Conducted thorough vehicle inspections to identify and document mechanical issues.
- Replaced light bulbs and wiper blades, performing minor repairs to improve vehicle safety.
Education
Bachelor of Science - Supply Chain and Operations Management
Western Governors University
Millcreek, Utah12.2026
Skills
- Equipment and preventive maintenance
- Process and workflow optimization
- Task prioritization and critical thinking
- Problem solving and attention to detail
- Microsoft Word and Excel
- Google Sheets and SQL
- Facility management software
- Tableau and team collaboration
Certification
- WGU Certificate- Business Analytics, 11/25, Covered Data Visualization, Data Collection Process, Data Aggregation, Ethical Methodology
- Google Project Management Certificate – Coursera / Google Career Certificates, 07/25, Covered Project Planning, Risk management, Agile Methodologies, Stakeholder Communication, and tools like Asana, Smartsheet, and Spreadsheets for tracking project tasks.
Training
- Strategic Use of Info Technology
- Discovering Data
- Fundamentals of Spreadsheets
- Operations Management
- Logistics
- Change Management
- Business Ethics
- Project Management
- Finance Skills for Managers
- Values-Based Leadership
Languages
American Sign Language (ASL), Conversational
Project And Operational Skills
- Process Improvement
- Turnover Tracking
- Task Prioritization
- Team Collaboration
- Workflow Optimization
Timeline
Maintenance Ambassador
Bowen Apartments
2025.05 - Current
Vita Tax Preparer
Vita Tax Preparer
2025.01 - 2025.04
Cashier, Service Department
Nissan of Bowie
2024.05 - 2024.08
Lube Technician
Nissan of Bowie
2023.06 - 2024.01
Bachelor of Science - Supply Chain and Operations Management
Western Governors University