Justin Linthicum

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Demonstrated strong knowledge of geography and local roads for optimal route selection.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

• Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
• Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
• Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
• Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
• Enhanced patient care by providing efficient and accurate hemodialysis treatments.
• Promoted continuity of care by documenting detailed treatment records in electronic health systems for easy access by all healthcare providers involved in the patient''s care plan.
• Cleaned and connected fistulas, grafts and catheters to prevent infection.

• Organized daily work based on collection priority.
• Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
• Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.

• Proactively communicated with management regarding any discrepancies or issues, ensuring swift resolutions and minimal disruptions to production.
• Assisted in maintaining a consistent supply of high-quality plasma products by accurately analyzing samples at various stages of the process.
• Enhanced customer satisfaction by ensuring accurate labeling, packaging, and timely shipment of processed plasma products.
• Implemented strict documentation practices which bolstered overall traceability throughout every step within the workflow.
• Facilitated timely order fulfillment by closely monitoring production schedules and coordinating with cross-functional teams as needed.

• Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
• Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
• Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.

Cleared for top secret information and sensitive compartmented information based on a single scope background investigation completed on 20100910