Justin Little
Greenville,NC
Summary
Detail-focused Bodyshop Administrator known for high productivity and efficiency in task completion. Possess specialized skills in customer service, inventory management, and administrative support. Excel in communication, problem-solving, and time management, ensuring smooth operation and client satisfaction in a fast-paced environment.
Overview
18
18
years of professional experience
Work History
Skating Coach
Sportsworld
Greenville, NC
06.1996 - 11.1996
- Demonstrated proper technique, form, and safety protocols for all skating exercises.
- Motivated skaters by providing positive reinforcement when they achieved success.
- Communicated with parents about the progress of their children in skating sessions.
Pizza Maker
Gumbino's Pizza
Greenville, NC
10.1996 - 02.1997
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Prepared dough and sauce for pizzas.
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Cut toppings such as pepperoni, mushrooms or onions into small pieces ready for use on pizzas.
- Inspected workstations for cleanliness before beginning shift.
- Cleaned and sanitized kitchen surfaces and equipment.
- Performed daily maintenance tasks on kitchen equipment such as cleaning fryers or grills.
Bodyshop Administrator
Service Plus Automotive, Inc
Greenville, NC
10.1996 - 12.2013
- Managed daily operations of front office including reception area.
- Provided general administrative support such as filing, copying, faxing documents.
- Researched, resolved and responded to customer inquiries in a timely fashion.
- Generated quotes for potential customers upon request.
- Developed relationships with vendors by coordinating delivery schedules.
- Monitored inventory levels of body shop supplies and materials regularly.
- Sanded, prepared and prepped vehicles for painting process.
- Polished finished product to remove imperfections and prepare for delivery.
- Performed minor repairs on body panels as needed prior to painting process.
- Inspected completed work for quality assurance.
Call Center Representative
Convergys
Greenville, NC
01.1999 - 02.2001
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Attended regular training sessions on updates and changes within the industry or organization.
- Developed effective working relationships with team members across multiple departments.
Customer Service Cashier
Goody's Family Clothing
Greenville, NC
11.2006 - 01.2007
- Greeted customers and provided friendly customer service.
- Assisted customers with locating merchandise within the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Paint Sales Associate
ICI Paints
Greenville, NC
01.2007 - 01.2009
- Maintained an organized sales floor, ensuring all product displays were neat and clean.
- Assisted customers in selecting paint products to meet their needs and preferences.
- Handled incoming phone calls from customers seeking advice or assistance with orders.
- Processed payments for purchases using cash registers or other point-of-sale systems.
- Educated customers on safety precautions when handling hazardous materials such as paint thinner.
- Demonstrated knowledge of color theory when helping customers select colors for their projects.
- Replenished inventory as needed by stocking shelves with new paint supplies.
- Advised customers on appropriate painting techniques for interior and exterior surfaces.
- Provided information on the various types of paints available and their associated features, benefits, and costs.
Tow Truck Driver
Service Plus Automotive, Inc
Greenville, NC
05.2009 - 01.2013
- Responded promptly to emergency calls from dispatch personnel or customers in need of help.
- Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
- Transported vehicles from accident scenes to repair shops or storage lots.
- Communicated effectively with customers to assess their needs and provide appropriate solutions.
- Maintained accurate records of all towing activities.
- Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
Education
Some College (No Degree) - Small Business Administration And Management
Pitt Community College
Winterville, NCSkills
- Individual Instruction
- Technique understanding
- Group lesson planning
- Team-building activities
- Complaint resolution
- Customer Service
Timeline
Tow Truck Driver
Service Plus Automotive, Inc
05.2009 - 01.2013
Paint Sales Associate
ICI Paints
01.2007 - 01.2009
Customer Service Cashier
Goody's Family Clothing
11.2006 - 01.2007
Call Center Representative
Convergys
01.1999 - 02.2001
Pizza Maker
Gumbino's Pizza
10.1996 - 02.1997
Bodyshop Administrator
Service Plus Automotive, Inc
10.1996 - 12.2013
Skating Coach
Sportsworld
06.1996 - 11.1996
Some College (No Degree) - Small Business Administration And Management
Pitt Community College