- Developed policies to increase accuracy and resolution of customer care department.
- Scheduled technician repair appointments at customer request.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Recorded product or service failure complaints and notified appropriate departments.
- Verified accuracy of customer account information and updated when necessary.
- Managed service and account issues for Chickfila customers.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Monitored trends in social media, industry and competitive landscape to create new material.
- Identified appropriate marketing channels and target customers for campaigns.
- Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
- Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement.
- Developed marketing strategies and resolved problems to drive sales.
- Performed ongoing analysis to develop and advance future marketing strategies.
- Developed creative design for print materials, brochures, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
Justin Lopez
Marketing
Greensboro,NC
Summary
Deadline-driven Graphic Designer focused on overseeing projects from concept through final delivery. Successfully creates brand messages, strategies and key graphic productions. Resourceful and hardworking with vendor sourcing expertise and empowering leadership skills illustrated over 5 years of industry success. Dedicated sales and marketing professional with proven success exceeding goals, retaining customers and maintaining strong reputation for customer satisfaction. Multi-talented Marketing Specialist enthusiastic about applying diverse skills to all areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies.
Work History
Manager
Chick-fil-A
Lexington, KY
01.2016 - 01.2019
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Warehouse Manager
Leggett & Platt
Greensboro, NC
01.2020 - 01.2022
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
Education
BBA - Business Administration And Management
University of Kentucky
Lexington, KY05.2020
Skills
- Marketing Analytics
- Data Mining Software
- Advertising Campaign Assessment
- Marketing and Product Presentations
- Time Management
- Document Management
- Image Archiving
- Layout Design
- Presentation Planning
- Web Site Design
- Company Logos
- Idea Visualization and Brainstorming
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is not only for what we do that we are held responsible, but also for what we do not do.
Molère
Timeline
Warehouse Manager
Leggett & Platt
01.2020 - 01.2022
Manager
Chick-fil-A
01.2016 - 01.2019
BBA - Business Administration And Management
University of Kentucky
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