Justin Louque
Orange Park
Summary
Dynamic leader with proven expertise in workflow management and vehicle assessment honed at Good Year Auto Service Center. Excelled in elevating customer satisfaction and team performance, demonstrating exceptional problem-solving and interpersonal skills. Achieved significant improvements by mentoring staff and optimizing processes, contributing to surpassing service targets.
Overview
20
20
years of professional experience
Work History
Service Advisor
Duval Ford
07.2021 - 01.2025
- Maintained high customer satisfaction standards to meet or exceed targets.
- Sought ways to improve processes and services provided.
- Team Oriented
Manager
Tuffy Auto Service Center
08.2011 - 06.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
Service Manager
Good Year Auto Service Center
08.2004 - 07.2011
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
Education
High School Diploma -
Orange Park Highschool
Orange Park, FLSkills
- Vehicle assessment
- Bill preparation
- Records maintenance
- Progress reporting
- Workflow management
Timeline
Service Advisor
Duval Ford
07.2021 - 01.2025
Manager
Tuffy Auto Service Center
08.2011 - 06.2021
Service Manager
Good Year Auto Service Center
08.2004 - 07.2011
High School Diploma -
Orange Park Highschool
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