Justin Luckett
2020 Potts Point Rd Huntingtown,MD
Summary
Dynamic and adaptable professional with a proven track record at Traders Seafood Steak And Ale, excelling in roles requiring quick decision-making and exceptional customer engagement. Skilled in multitasking and fostering positive environments, I've significantly contributed to enhancing customer satisfaction and operational efficiency. Expertise in customer service and adept in using various tools underscores my strong work ethic and flexibility.
Overview
7
7
years of professional experience
Work History
Game Room Supervisor
Traders Seafood Steak And Ale
Chesapeake Beach, MD
- Fostered a cultural of excellent customer service leading by example and setting clear expectations for staff behavior and performance.
- Assisted with marketing strategies to attract new patrons and retain existing customers.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Demonstrated flexibility by adapting quickly to changes and shift assignments or job duties as needed.
- Ensured smooth operations by promptly addressing any technical issues with gaming equipment.
- Maintain professionalism while engaging with customers from diverse backgrounds, creating a welcoming environment that encouraged repeat visits.
- Developed strong relationships with guests, earning repeat business by providing personalized attention to their needs and preferences.
Bartender
Traders Seafood Steak And Ale
Chesapeake Beach, MD
06.2024 - 09.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Dishwasher
Traders Seafood Steak And Ale
Chesapeake Beach, MD
03.2018 - 09.2020
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
- Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
Carpenter Helper/Laborer
Luckett Construction
Chesapeake Beach, MD
06.2018 - 08.2020
- Cut materials according to specifications in preparation for installation.
- Interpreted specifications and construction drawings to understand tasks necessary to complete each job.
- Assisted with movement of materials and equipment to job sites.
- Gained valuable education in residential and commercial building codes.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Assisted in the installation of fixtures such as doors, windows, cabinets, trim work, molding details for aesthetically pleasing results.
- Showcased adaptability by working on diverse projects ranging from residential homes to commercial buildings.
- Displayed excellent problem-solving skills when faced with unexpected challenges or complications during projects.
- Acquired proficiency in using hand tools like hammers, saws, levels; power tools like drills and nail guns; heavy machinery like forklifts under supervision.
Education
Bachelor of Arts - Communications
Salisbury University
Salisbury, MD05-2025
Huntingtown High School
Huntingtown, MD06-2020
Skills
- Quick Decision Making
- Customer Engagement
- Strong Work Ethic
Timeline
Bartender
Traders Seafood Steak And Ale
06.2024 - 09.2024
Carpenter Helper/Laborer
Luckett Construction
06.2018 - 08.2020
Dishwasher
Traders Seafood Steak And Ale
03.2018 - 09.2020
Game Room Supervisor
Traders Seafood Steak And Ale
Huntingtown High School
Bachelor of Arts - Communications
Salisbury University
Education
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