Justin Mackrella
Pittsburgh,Pennsylvania
Summary
As a seasoned and experienced worker within the culinary industry, my skill set is advanced with focus on food quality and presentation. I believe that customers are the heart of everything that a company works for, so it is my duty to provide the best customer service experience as well as the best product. Also, it is only possible that in working as a team that this is achievable, so a team culture is what I uphold within the workplace.
Overview
11
11
years of professional experience
Work History
Assistant Kitchen Manager
Mad Mex
Pittsburgh, PA
06.2022 - Current
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Reduced food waste by diligently monitoring inventory levels and adjusting orders accordingly.
- Boosted employee morale through recognition of hard work and providing support during challenging situations.
- Implemented effective cross-training initiatives among staff members to improve overall versatility in fulfilling various roles as needed throughout service periods.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Petty Officer First Class
US Navy Reserves
Coraopolis, PA
12.2015 - Current
- Enhanced morale within the unit by organizing team-building events and recognizing individual achievements regularly.
- Demonstrated adaptability by taking on additional responsibilities during periods of personnel shortages or increased workload demands.
- Developed strategic plans for successful operations, consistently meeting or exceeding goals set forth by superiors.
- Directed safe and secure operations of over $10,000,000 worth of government property, resulting in no loss of equipment or negative incidents.
- Coordinated with other units for joint training exercises, promoting teamwork and enhancing inter-agency cooperation.
- Upheld high standards of professionalism through strict adherence to military customs, courtesies, traditions while maintaining an inclusive environment.
General Manager
Qudoba
Pittsburgh, PA
07.2013 - 12.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends and competitor activities to create competitive advantages.
Education
High School Diploma, General Studies -
North Hills Senior High School
Culinary Studies Program -
A.W. Beattie Technical Institute
Skills
- Waste Reduction
- Cost Control
- Food Preparation
- Scheduling Staff
- Food Safety Compliance
- Ordering Supplies
- BOH Operations
- Problem-Solving
- Multitasking and Organization
- Staff Training and Development
- Operations Management
- Kitchen Management
Timeline
Assistant Kitchen Manager
Mad Mex
06.2022 - Current
Petty Officer First Class
US Navy Reserves
12.2015 - Current
General Manager
Qudoba
07.2013 - 12.2015
High School Diploma, General Studies -
North Hills Senior High School
Culinary Studies Program -
A.W. Beattie Technical Institute