Justin Maldonado
Clifton Park,United States
Summary
Results-oriented and operationally savvy event industry professional with 11 years of demonstrated leadership in event management, staffing, and catering dedicated to exceeding client expectations.
Overview
10
10
years of professional experience
Work History
Event Manager
Mazzone Hospitality
Clifton Park, New York
05.2021 - Current
- Managed logistics of event operations, including culinary, staffing, product ordering, and execution.
- Fulfilled contractual obligations for day of event coordination.
- Trained staff members for various event-specific functions and assessed employees' understanding and application of associated processes and procedures.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Reviewed Banquet Event Orders with clients to determine timelines for on site ceremonies, cocktail hours, and wedding receptions.
- Function as liaison between vendors to ensure client expectations are exceeded from overall scope
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or issues promptly
- Supported senior leadership by submitting Event Recap's after each event.
Venue Manager (interim)
Mazzone Hospitality
Scotia, New York
08.2022 - 09.2022
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Oversaw ordering and inventory of linen, paper supplies, cleaning chemicals, alcoholic and non-alcoholic beverages and equipment
- Scheduled and managed all stewards, housemen, polishers
- Oversaw inn operations including guest booking, employee scheduling, ordering, maintenance
- Handled problematic customers and clients to assist team members and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat offenders quickly to prevent long-term habits.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented open door policy to increase loyalty and reduce turnover.
- Coordinated weekly BEO meetings with sales department to align on details and expectations
Regional Manager
Enjoy Your Party Inc
Lebanon, New Jersey
06.2017 - 02.2020
- Hired and trained both permanent and temporary staff members.
- Met with clients to outline desired goals and prepared quotes for overall costs.
- Fill staffing orders for multiple companies across multiple venues daily.
- Scheduled and organized transportation for all NY based employees and some NJ based employees
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Worked closely with senior leadership to devise & implement a plan to pivot with changing market
- Organized and planned meetings with potential franchising partners
- Increased profits by retaining high performers and providing best staff available
- Oversaw event operations at hundreds of events
Catering Captain
Top Notch Staffing
Monsey, NY
06.2011 - 08.2017
- Set and enforced performance and customer service standards
- Scheduled twenty staff by planning and designating shifts and hours.
- Oversaw staff, prioritized and delegated tasks given by Event Manager
Skills
- Objectivity
- Team Leadership, cultivation, motivation
- Communication
- Proactivity
- Problem solving
- Writing
- Creativity and adaptability
- Organization
- Foresight
- Time management
Websites
Timeline
Venue Manager (interim)
Mazzone Hospitality
08.2022 - 09.2022
Event Manager
Mazzone Hospitality
05.2021 - Current
Regional Manager
Enjoy Your Party Inc
06.2017 - 02.2020
Catering Captain
Top Notch Staffing
06.2011 - 08.2017
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