JUSTIN Maldonado
Perth Amboy,NJ
Summary
Results-driven hospitality leader with 15+ years of experience from Front Office Manager to General Manager. Proven success driving RevPAR growth, improving NOI, and leading 60+ teams. Skilled in P&L management, operations, and guest satisfaction. MBA graduate known for strategic leadership and delivering results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director, Credit Operations
Perfect Game Auto Sales LLC
Bridgeton, NJ
02.2025 - Current
- Lead financial operations, compliance, and revenue oversight in a high-volume service environment
- Manage performance metrics, risk controls, and customer satisfaction standards
- Apply transferable P&L leadership, team management, and process optimization skills
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Implemented performance metrics to evaluate team effectiveness and operational efficiency.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Oversaw daily operations, ensuring alignment with company objectives and industry standards.
General Manager
IHG Hotels & Resorts
Southington, CT
02.2022 - 12.2024
- Increased RevPAR +8% YoY, outperforming competitive set through dynamic pricing and targeted sales strategy
- Improved GSAT +15 points by implementing structured training and service recovery programs
- Reduced operating costs 8% while maintaining brand standards and service delivery
- Led annual budgeting, forecasting, and monthly P&L reviews to improve flow-through and profitability
- Strengthened labor controls, increasing retention 20% and reducing turnover-related expense
- Directed Front Office, Housekeeping, Maintenance, and F&B coordination
- Maintained strong brand audit and QA scores with consistent compliance
- Streamlined financial reporting processes, improving budget accuracy and forecasting effectiveness.
- Implemented performance metrics to evaluate team productivity and service quality improvements.
- Oversaw property operations, optimizing resource allocation to achieve operational efficiency and cost savings.
General Manager
Hotel Cliff
New York, NY
06.2017 - 10.2019
- Restored profitability and repositioned market presence
- Increased total revenue 25% within 18 months through OTA optimization and corporate account growth
- Elevated online reputation scores through structured guest engagement and service recovery
- Implemented vendor negotiations and cost controls to stabilize operating margins
- Independent boutique hotel | Turnaround assignment
Assistant General Manager
Days Inn
Dover, NJ
01.2014 - 07.2016
- Oversaw daily operations across Rooms Division and Maintenance
- Improved TripAdvisor market ranking through reputation management strategy
- Reduced supply costs 12% through inventory and procurement controls
- Supported scheduling, budgeting, and revenue strategy execution
Front Desk Manager
Econo Lodge
Newark, NJ
02.2008 - 12.2013
- Delivered 90%+ guest satisfaction performance
- Reduced check-in wait times 15% through workflow redesign and coaching
- Trained new hires, reducing onboarding time 25%
Education
Master of Business Administration - Strategic Leadership, Financial Management, Organizational Behavior
Post University
Waterbury, CT01-2024
Bachelor of Science - Sports Marketing & Media
Full Sail University
Winter Park, FL01-2012
Skills
- P&L Management
- NOI & GOP Improvement
- Budgeting & Forecasting
- Labor Cost Control
- Brand QA Compliance
- Guest Satisfaction (GSAT) Improvement
- Sales Strategy & Market Penetration
- Team Development & Retention
- Turnaround Execution
- Opera PMS
- ChoiceADVANTAGE
- Negotiation
- Corporate communications
- Government relations
- Crisis management
Certification
- ServSafe Food Protection Manager
- CPR / AED Certified
Technical Systems
- Opera PMS
- ChoiceADVANTAGE
- Microsoft Excel
- Word
- PowerPoint
- CRM Tools
Timeline
Director, Credit Operations
Perfect Game Auto Sales LLC
02.2025 - Current
General Manager
IHG Hotels & Resorts
02.2022 - 12.2024
General Manager
Hotel Cliff
06.2017 - 10.2019
Assistant General Manager
Days Inn
01.2014 - 07.2016
Front Desk Manager
Econo Lodge
02.2008 - 12.2013
Master of Business Administration - Strategic Leadership, Financial Management, Organizational Behavior
Post University
Bachelor of Science - Sports Marketing & Media
Full Sail University