Summary
Overview
Work History
Education
Skills
Operation Smile Ambassador and Stryker site lead
Timeline
Generic

Justin Malone

Program director
Maywood,NJ

Summary

Global program manager with demonstrated track record of delivering technical and business solutions that align corporate strategies. 20-year management consulting career interfacing with senior level client executives. Track record of stakeholder excellence in building relationships across internal/external silos with clients, vendors and staff through service leadership. Empowering business subject matter experts and technology specialists to always seek opportunity to improve business efficiencies and cross-area collaboration through key performance indicators. My key strengths of sustained excellence: Deep stakeholder relationship development, Efficient distributed network team building, Global program management and delivery, Negotiation skills and conflict resolution.

Overview

25
25
years of professional experience

Work History

Global Program Manager

Stryker
11.2015 - Current
  • Global program management, development, and execution of global market commercialization strategies for the business unit
  • Building/running/leading day-to-day Mako commercial operations of large, complex program across 15 teams and 6 continents that has successfully launched 11/12 new software platforms on time.
  • Developed and implemented a global program rollout expansion strategy that increased our country market base by 50% and speed to market by 10X.
  • Cross-functional team leader who leverages strategic management, best practices, and KPIs, with executive alignment to win market share through competitive advantage.
  • Mentored and supported department employees to create strong workplace culture.
  • Devised tools and benchmarks to improve team performance and monitor production.

Global Business Adoption Manager

AETEA (Under Contract to KPMG)
02.2015 - 05.2015
  • Managed global relationship capital management (RCM) program to develop and strengthen relationships across KPMG global firm network
  • Instrumental in negotiating key aspects of new contract after the RCM tool was acquired and migrated its hosting service platform from the EU to the US
  • Main responsibilities included: deployment plan development, stakeholder management, and communications.
  • Created test cases and test scripts to maintain cohesive team approach to product development.
  • Collaborated with developers and project managers to assess program capabilities, features and testing demands.
  • Performed program research and analyzed data collection to develop cost estimates and budgets.
  • Met tight deadlines to satisfy client demands and project timelines.

Contracts Administrator

E-Team (Under Contract to Actavis)
01.2015 - 02.2015
  • Managed generic contracts for purchase and sale of products, including accurate and timely administration of bid awards, price changes, product adds and removals using Model-N and SAP's CCR workflow module
  • Prepared analysis to assure compliance with contract terms across departments.
  • Facilitated regular meetings with stakeholders to review project progress and address any contractual concerns.
  • Demonstrated proficiency in data entry, contract modification and billing.
  • Monitored contract budgets and expenditures, ensuring financial accountability throughout the project lifecycle.
  • Coordinated with legal counsel to resolve disputes or clarify contractual language, minimizing liabilities.

Management Consultant

IMS Health
08.2011 - 06.2014
  • Served as the business readiness work stream lead providing input into strategy development, planning, and execution of business and IT initiatives to ensure proper alignment and prioritization of efforts across the Model-N revenue contract management system implementation Program Align at Merck
  • Delivered new business process standard operating procedures and work instructions for all work streams to ensure that the new data flows were consistent across the business functions
  • Executed training and communications campaigns with internal and external stakeholders
  • Delivered Model-N system and user acceptance testing results as the Commercial work stream test lead
  • Developed weekly PMO status reports, monthly executive steering committee dashboard presentations, and test cycle summary reports in a PMO capacity.
  • Designed customized training programs to enhance employee skills and improve productivity levels.
  • Increased client revenue through effective sales strategy development and implementation.
  • Conducted data-driven analyses to identify areas of opportunity for cost reduction and efficiency gains.
  • Advised clients on risk management strategies, mitigating potential threats to their businesses'' stability.

Senior Consultant – (3)

PricewaterhouseCoopers, LLP
01.2008 - 07.2011
  • Contributed to strategy and planning across the practice by identifying opportunities for increasing speed and efficiency, consolidating effort, and fostering business growth through additional scopes of work
  • Managed the business transformation engagement economics, vendor SOWs, junior staff and developed weekly PMO status reports, weekly steering committee reports and performance improvement update presentations delivered to Cook County Health and Hospitals System (Chicago) leadership
  • Achieved highest possible fee based on ~$400M realized to the client over the 3 year program
  • Developed activity map analysis illustrating how every function and policy contributes to the organizations value proposition and strategy in order to identify competitive advantage
  • Connected the firm’s global healthcare network, tracked pipeline revenue and identified global healthcare trends from client activity to increase and improve the business in this new practice start-up initiative as the global healthcare practice manager
  • Won 6 global healthcare engagement proposals in 6 months.
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
  • Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
  • Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.

Senior Consultant

Ernst & Young, LLP
08.2006 - 07.2007
  • Played an integral role in contributing to the successful execution of client engagements and building the firm's reputation for quality on each internal business development project
  • Analyzed and advised on CDO contracts for the Investment Banking practice saving the client over $200K of possible lost revenue over the course of two months
  • Helped lead the development of new service offering, IT Effectiveness
  • Developed thought leadership, solutions matrix and marketing collateral
  • Analyzed technology risk components of their financial reporting systems on Freddie Mac engagement
  • Delivered final results of findings ahead of schedule saving client ~$20K.
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
  • Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
  • Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.

Group Leader

Fanning Staffing Technologies
12.1999 - 08.2006
  • Acted as service delivery leader to senior business leaders on major business initiatives requiring technical solutions and ran day-to-day account operations on-site for the client, Pfizer
  • Designed and led organizational change and account growth from $600K to $3M over 6 year span while developing our client IT helpdesk service delivery system for Pfizer as service delivery leader.
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
  • Developed a collaborative work environment through open communication and regular team meetings, enhancing overall group performance.
  • Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
  • Delegated tasks strategically and monitored progress for timely completion.

Education

Master of Business Administration - Entrepreneurism and Global Strategic Management

Babson College
Wellesley, MA

Bachelors of Science - Business Management

Binghamton University
Binghamton, NY

Skills

  • Program Leadership
  • Strategic Management
  • Global Operations
  • Business Transformation
  • Continuous Improvement
  • Stakeholder Management
  • Team building

Operation Smile Ambassador and Stryker site lead

I am the Operation Smile site lead for our business HQ location leading our fundraising and awareness campaigns annually for this charitable organization partnership. In October 2023 I went on a non-medical volunteer mission to Rwanda to work with our partners to improve our pediatric patient experience and access to health care.

Timeline

Global Program Manager

Stryker
11.2015 - Current

Global Business Adoption Manager

AETEA (Under Contract to KPMG)
02.2015 - 05.2015

Contracts Administrator

E-Team (Under Contract to Actavis)
01.2015 - 02.2015

Management Consultant

IMS Health
08.2011 - 06.2014

Senior Consultant – (3)

PricewaterhouseCoopers, LLP
01.2008 - 07.2011

Senior Consultant

Ernst & Young, LLP
08.2006 - 07.2007

Group Leader

Fanning Staffing Technologies
12.1999 - 08.2006

Master of Business Administration - Entrepreneurism and Global Strategic Management

Babson College

Bachelors of Science - Business Management

Binghamton University

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