Summary
Overview
Work History
Education
Skills
Websites
References
Accomplishments
Software
Quote
Work Availability
Interests
Timeline
Hi, I’m

Justin Marcus

Sales Engineer
Atlanta,GA
Justin Marcus

Summary

Dynamic and results-oriented Sales Engineer with a proven track record of driving revenue growth through strategic sales strategies and technical expertise. Possessing a strong background in engineering combined with exceptional sales acumen, excelled in translating complex technical concepts into compelling value propositions for clients. Skilled in building and maintaining client relationships, adept at identifying customer needs and recommending solutions that meet or exceed expectations. With a passion for technology and a commitment to delivering exceptional customer service, eager to contribute to a great organization as a Sales Engineer.

Overview

11
years of professional experience

Work History

Kwant.ai
Atlanta, CA

Technical Engineer
8 2020 - 1 2024

Job overview

  • Spearheaded project management, aligning client objectives with effective installation, repair, and setup of devices
  • Developed automated system that monitors server performance and provides real-time alerts to prevent outages
  • Diagnosed and resolved complex technical issues to restore service to customers quickly
  • Developed disaster recovery plan that ensures business continuity in event of major system outage.
  • Performed preventative maintenance on network systems, maintaining average uptime of 90%.
  • Provided exceptional technical support, addressing client concerns and ensuring their needs were met
  • Executed troubleshooting and server support in both in-person and remote situations

Cornell University (eCornell)
Atlanta, CA

Sales Engineer (Remote)
08.2018 - 10.2019

Job overview

  • Managed executive calendars, scheduled appointments, and conducted meetings via Microsoft Teams and Zoom
  • Developed and implemented sales training programs that improved sales skills and resulted in 75% increase in sales effectiveness
  • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in 60% increase in sales
  • Provided remote training on graduate-level certificates, focusing on Change Management, Emotional Intelligence, and Problem Solving.
  • Developed customized proposals that demonstrated clear understanding of client requirements and offered compelling solutions to meet their unique needs
  • Managed diverse portfolio of clients across various industries to ensure maximum exposure of company offerings in market
  • Supported market research, metrics and requirements development and risk management
  • Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services
  • Tracked sales data for analysis and forecasting

Apple
Atlanta, CA

IT Solutions Expert
12.2013 - 09.2016

Job overview

  • Wrote detailed instructions and procedures for system use and maintenance, increasing user understanding and self-sufficiency
  • Developed and implemented backup and recovery plan that ensured data integrity in event of system failure
  • Diagnosed and resolved hardware and software issues for Apple & PC users, resulting in 50% decrease in service tickets
  • Provided technical product demos to prospective customers that highlighted product's features, cloud storage software, back-up solutions in hardware and software, resulting in 75% increase in sales
  • Presented sales presentations that clearly demonstrated value proposition of product, software cloud back-up solutions, resulting in 50% increase in sales
  • Developed and implemented competitive analysis process that identified gaps in market and provided insights into new product opportunities
  • Collaborated with 25-person sales team to identify technical requirements for clients.

Apple
Atlanta, CA

Sales Executive
09.2011 - 11.2013

Job overview

  • Trained 25-30 employees through customized tracking systems and change management initiatives
  • Drove $2.5 million in sales, earning recognition as top performer
  • Developed comprehensive understanding of company's products and services, resulting in 25% increase in customer satisfaction
  • Plan and implement strategies to increase product awareness for Apple software and hardware, growing Mac hardware and iCloud software sales by 45% in three years
  • Grew customer base by 40% by leveraging strategic partnerships and leveraging business and repair teams
  • Exceeded quarterly sales targets by 90%, resulting in team becoming best in southeast region
  • Improved customer acquisition rates by 25% and Net-Promoter score by studying customer buying needs through customer engagement, surveys post-transaction, and working with team to implement sales strategies to grow sales.

Best Buy
Atlanta, CA

PC & Mac Technical Specialist
08.2008 - 09.2011

Job overview

  • Provided training and product support to customers, resulting in 30% reduction in customer support inquiries
  • Developed product support system that provided customers with timely and accurate support for PC & Apple computers, network issues, and storage back-up solutions
  • Developed and implemented policies and procedures to ensure data integrity and security
  • Created process for tracking customer issues and their resolutions, resulting in improved customer support processes
  • Established and maintained monitoring systems that identified and resolved system issues before customers were affected.
  • Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail
  • Collaborated with stakeholders to transform client requirements into turnkey solutions

Education

Cornell SC Johnson College of Business
Atlanta, Georgia

Intrapreneurship Certificate
01.2019 - 7 2019

University Overview

  • Problem-Solving, Critical Thinking, Systems Thinking, Systems Leadership, Change Management, Business Development, Increasing Company ROI, Strategy and Execution, Research.Problem-Solving, Critical Thinking, Systems Thinking, Systems Leadership, Change Management, Business Development, Increasing Company ROI, Strategy and Execution, Research.
  • Skills: Business Development
  • Project Management
  • Customer Experience
  • Time Management
  • Customer Satisfaction

LRU
Atlanta, Georgia

Masters of Leadership & Arts
05.2012 - 5 2017

University Overview

  • Communication, Development or Organization, Team Leadership, Emotional Intelligence, Program Development, Research.Communication, Development or Organization, Team Leadership, Emotional Intelligence, Program Development, Research.
  • Skills: Creative Content Creation
  • Client Presentation
  • Communication
  • Team Leadership
  • Team Building

LRU
Atlanta, Georgia

Bachelors Leadership & Arts
01.2011 - 5 2005

University Overview

  • Leadership, Organization Formation, People Development, Servant Leadership, Psychology of Leadership.
  • Skills: Business Development
  • Communication
  • Cross-functional Team Leadership
  • Leadership

Skills

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Websites

References

References
  • Jason Bushmire, Apple, 678-876-4990, jbushmire@mac.com
  • Kyle Cute, Cornell University (eCornell), 607-591-6540
  • Michael Marcus, IBM, 973-580-1994

Accomplishments

Accomplishments
  • Achieved Southeast Top Performer by helping my store achieve highest performing store in sales, business and repairs with accuracy and efficiency.

Software

Microsoft Office

MS Teams

CRMs

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Podcast

Audible

Cinema

Sports

AI

Timeline

Cornell SC Johnson College of Business
Intrapreneurship Certificate
01.2019 - 7 2019
Sales Engineer (Remote)
Cornell University (eCornell)
08.2018 - 10.2019
IT Solutions Expert
Apple
12.2013 - 09.2016
LRU
Masters of Leadership & Arts
05.2012 - 5 2017
Sales Executive
Apple
09.2011 - 11.2013
LRU
Bachelors Leadership & Arts
01.2011 - 5 2005
PC & Mac Technical Specialist
Best Buy
08.2008 - 09.2011
Technical Engineer
Kwant.ai
8 2020 - 1 2024

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Justin MarcusSales Engineer