Justin Marte
Astoria Queens,NY
Summary
Proven professional with experience at Mitchells Logistics and Daniel H. Cook Associates, excelling in customer service and safety management. Demonstrated ability to enhance client satisfaction and maintain punctual, reliable transportation services. Skilled in GPS route planning and eligibility determinations, ensuring compliance and efficiency. Achieved notable safe driving records and resolved eligibility discrepancies effectively.
Overview
7
7
years of professional experience
Work History
Driver
Mitchells Logistics
03.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Eligibility Specialist
Daniel H. Cook Associates
04.2018 - 01.2021
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Education
High School Diploma -
LaGuardia Community College
Long Island City, NYSkills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Punctual and reliable
- Punctuality
- GPS and route planning
- Safety management
- Vehicle inspection
Languages
Spanish
Native or Bilingual
Timeline
Driver
Mitchells Logistics
03.2021 - Current
Eligibility Specialist
Daniel H. Cook Associates
04.2018 - 01.2021
High School Diploma -
LaGuardia Community College
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