Justin Martin
Daphne,AL
Summary
Dynamic owner of Custom Concepts Construction with a proven track record in project management and client relations. Successfully increased customer satisfaction through strategic planning and quality assurance, while optimizing operations for cost reduction. Expert in contract negotiation and staff development, fostering a high-performing team dedicated to excellence.
Overview
2026
2026
years of professional experience
Work History
Owner
Custom Concepts Construction
2005 - Current
- Oversaw project planning and execution from concept to completion.
- Managed budget allocation and resource distribution for multiple construction projects.
- Developed client relationships through effective communication and project updates.
- Implemented quality control measures to ensure high standards in construction work.
- Trained and mentored staff on best practices in safety and construction techniques.
- Evaluated contractor performance, ensuring adherence to timelines and specifications.
- Streamlined workflow processes to enhance overall operational efficiency on site.
- Researched and integrated innovative materials and techniques into project designs.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Expanded business into new markets, cond
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Improved team productivity by introducing innovative project management tools and techniques.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
Education
Associate of Science - Engineering
Copiah-Lincoln Community College
Wesson, MS05.2001
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Strategic planning
- Project estimating
- Staff management
- Staff hiring
- Business launch
- Consulting
- Negotiation
- Employee development
- Contract management
- Cost reduction
- Talent development
- Regulatory compliance
- Human resource management
- Labor relations
- Partnership development
- Supply chain optimization
- Crisis management
- Cash flow optimization
- Contract negotiation expertise
- Profit and loss
- Customer service
- Attention to detail
- Team leadership
- Goal setting
- Quality assurance
- Inventory control
- Inventory management
- Inventory tracking and management
- Customer retention
- Hiring and onboarding
- Operations oversight
Timeline
Owner
Custom Concepts Construction
2005 - Current
Associate of Science - Engineering
Copiah-Lincoln Community College