Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Justin Martinez

Nutley,NJ

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Motivated to maintain client satisfaction and loyalty. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience

Work History

Apprentice Optician

Fielmann
Berlin, Germany
08.2024 - 08.2025
  • Assisted customers in selecting eyeglasses based on individual needs.
  • Maintained inventory of optical products and organized displays effectively.
  • Collaborated with team members to provide excellent customer service.
  • Supported the optician in processing orders and managing appointments.

Office Clerk

Jesch Aufzüge
Berlin, Germany
11.2023 - 08.2024
  • Supported inventory management by tracking office supplies and placing orders.
  • Processed customer invoices accurately and efficiently.
  • Communicated with customers regarding billing inquiries and concerns.

Shift Supervisor

Starbucks
Berlin, Germany
11.2022 - 11.2023
  • Managed shift schedules and assigned tasks to team members.
  • Assisted in inventory management and restocked supplies as needed.
  • Resolved customer inquiries and complaints in a timely manner.
  • Supervised daily operations of coffee shop during assigned shifts.
  • Trained new baristas on service standards and beverage preparation techniques.

Customer Service Representative

Decathlon
Berlin, Germany
12.2020 - 11.2022
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Collaborated with team members to enhance overall customer service experience.
  • Handled returns and exchanges following company policies and procedures.
  • Handled cash, credit, and refunds accurately during transactions.
  • Assisted customers with product inquiries and provided recommendations.

Barista

Starbucks
Brandon, Florida
02.2019 - 01.2020
  • Assisted customers with menu selections and provided product recommendations.
  • Handled cash transactions and processed payments efficiently.
  • Engaged customers in conversation to enhance their cafe experience.
  • Collaborated with team members to ensure smooth cafe operations during peak hours.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Education

High School Diploma -

Florida Virtual School
Tampa, FL
02-2019

Skills

  • Customer relationship management
  • Team collaboration
  • Initiative-taking
  • Language proficiency
  • Empathy and patience
  • Adaptability and flexibility
  • Effective communication
  • Attention to detail

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
German
Full Professional
Portuguese
Professional

Timeline

Apprentice Optician

Fielmann
08.2024 - 08.2025

Office Clerk

Jesch Aufzüge
11.2023 - 08.2024

Shift Supervisor

Starbucks
11.2022 - 11.2023

Customer Service Representative

Decathlon
12.2020 - 11.2022

Barista

Starbucks
02.2019 - 01.2020

High School Diploma -

Florida Virtual School

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