Justin Martorano
Mount Kisco,NY
Summary
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
15
15
years of professional experience
Work History
Senior Account Manager, Creative Services
TAG
01.2021 - Current
- Manage the client relationship, assessing needs, making recommendations, and managing budget and timeline.
- Implement creative solutions for complex client challenges, resulting in increased customer satisfaction ratings.
- Mentor 4 junior account managers, fostering their professional growth and skills development within the company.
- Build strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Oversee execution of paid social campaigns including Instagram, Facebook, Twitter, and Snapchat.
- Responsible for preparation of annual budgets and forecasting, working closely with department heads to gather necessary information.
- Analyze data on client behavior patterns to inform future account management strategies.
- Use creativity to solve client communications challenges, resolve service delivery issues and improve productivity.
- Advise customers as to potential benefits, features and capabilities of new or revised services and service enhancements.
- Build relationships with end users; manage their perception and expectations
- Prepare client budgets by reviewing client billing and managing monthly invoices.
- Streamline account management processes, improving overall efficiency and productivity.
- Develop and analyze the monthly performance and progress reports, including expense management and achievement of financial targets.
Account Manager, Creative Services
TAG
01.2021 - 01.2022
- Oversaw briefs from start to completion, ensuring quality at every stage.
- Managed the client relationship, assessing needs, making recommendations, and managing budget and timeline.
- Streamlined internal processes for better efficiency in account management tasks.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Collaborated with cross-functional teams on integrated marketing initiatives, resulting in increased online presence.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Worked closely with the design team to ensure designs are branded properly and meet highest quality standards.
- Be held accountable for overall financial performance of projects against budget.
Marketing Operations Manager
World Wrestling Entertainment, WWE
01.2015 - 01.2020
- Worked cross functionally with creative, sales, affiliate marketing, television, radio and finance departments to develop and execute campaigns from beginning to end.
- Managed and mentored a team of 3 team members, fostering professional development and enhancing overall team performance.
- Improved social media presence through consistent posting and audience via Facebook, Instagram and Twitter.
- Assisted in budget prep, expenditure review, and budget administration.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Oversaw campaign reporting, optimization, and analytics and campaigns using Google Analytics to make recommendations.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Streamlined communication processes, leading to improved collaboration between departments.
- Managed cross-functional teams to successfully execute marketing campaigns and promotional events.
Marketing Coordinator
World Wrestling Entertainment, WWE
01.2011 - 01.2015
- Duties included but not limited to handling database emails, fulfilling ticket request and creative needs for the department.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
Marketing Assistant
World Wrestling Entertainment, WWE
01.2010 - 01.2011
- Executed the department's mailing needs, including press kits, merchandise orders, as well as reviewed and updated daily information
- Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.
- Facilitated cross-functional collaboration between marketing teams to ensure cohesive messaging across all communication channels while meeting project deadlines effectively.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
Live Events Intern
World Wrestling Entertainment, WWE
01.2009 - 01.2010
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
Education
M. S. in Sports Business -
Manhattanville College
Purchase, NY01.2008
B. A. in Sport Management & Finance -
Sacred Heart University
Fairfield, CT01.2006
Skills
- Strategic Planning
- Digital Marketing
- Cross-functional collaboration
- Brand Management
- Marketing Knowledge
- Advertising Strategies
Timeline
Senior Account Manager, Creative Services
TAG
01.2021 - Current
Account Manager, Creative Services
TAG
01.2021 - 01.2022
Marketing Operations Manager
World Wrestling Entertainment, WWE
01.2015 - 01.2020
Marketing Coordinator
World Wrestling Entertainment, WWE
01.2011 - 01.2015
Marketing Assistant
World Wrestling Entertainment, WWE
01.2010 - 01.2011
Live Events Intern
World Wrestling Entertainment, WWE
01.2009 - 01.2010
M. S. in Sports Business -
Manhattanville College
B. A. in Sport Management & Finance -
Sacred Heart University
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