Justin Mason
Cincinnati,OH
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
13
13
years of professional experience
Work History
Traveling Restaurant Manager
Cristian Pietoso Italian Restaurants
12.2023 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Restaurant Manager
Krueger’s Tavern
04.2023 - 12.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Restaurant Manager
Pepp & Dolores
09.2022 - 04.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Motivated staff to perform at peak efficiency and quality.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Lead Support
Pepp & Dolores
04.2022 - 09.2022
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Server
Pepp & Dolores
09.2021 - 04.2022
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Migration Consultant
Paycor
03.2020 - 06.2021
- Collaborated with internal teams and customer representatives to determine data migration requirements prior to accepting projects.
- Researched and resolved complex issues discovered during migrations.
- Coordinated data migration activities for ongoing projects to confirm alignment of progress with prescribed timelines and execution milestones.
- Compiled, cleaned and manipulated data for proper handling.
Server
Unwind Wine Bar & Lite Fare
09.2019 - 03.2020
- Answered customers' questions, recommended items, and recorded order information.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
Patient Care Representative
Hospice Cloud
09.2017 - 08.2018
- Maintained and managed customer files and databases.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Supervisor
Therapy Support Inc.
04.2014 - 09.2017
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Created, prepared, and delivered reports to various departments.
Customer Service Representative
Therapy Support Inc.
05.2011 - 04.2014
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained staff on operating procedures and company services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Skills
- Business Operations Expertise
- Hiring and Training
- Food Service Background
- Conflict Resolution Techniques
- Full Service Restaurant Background
- Customer Service Best Practices
- Inventory Control
- Organization and Prioritization
- Training and Development
- Front of House Management
Timeline
Traveling Restaurant Manager
Cristian Pietoso Italian Restaurants
12.2023 - Current
Restaurant Manager
Krueger’s Tavern
04.2023 - 12.2023
Restaurant Manager
Pepp & Dolores
09.2022 - 04.2023
Lead Support
Pepp & Dolores
04.2022 - 09.2022
Server
Pepp & Dolores
09.2021 - 04.2022
Migration Consultant
Paycor
03.2020 - 06.2021
Server
Unwind Wine Bar & Lite Fare
09.2019 - 03.2020
Patient Care Representative
Hospice Cloud
09.2017 - 08.2018
Customer Service Supervisor
Therapy Support Inc.
04.2014 - 09.2017
Customer Service Representative
Therapy Support Inc.
05.2011 - 04.2014
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