Justin Mata
Sitka,AK
Summary
Over 1.5 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable Installer offering 5 years of field experience focused on customer satisfaction. Offering strong mechanical and technical skills with excellent eye for detail. Well-versed in diagnosing and repairing issues with current systems and installing new systems.
Overview
17
17
years of professional experience
Work History
Courier Runner/Contractor
Sitka Courier LLC
08.2022 - 03.2024
- Verified package information to check for accuracy and completeness.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Conducted regular vehicle inspections, identifying potential issues before they became costly repairs or caused delays in service.
- Ensured packages were handled with care, minimizing damages and loss during transit.
- Navigated challenging weather conditions safely, ensuring timely delivery of crucial items without accidents or delays.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Managed delivery route for optimal use of time and fuel.
- Processed payments and handled cash transactions to secure proper compensation.
- Managed accurate record-keeping of all delivery logs, ensuring timely completion of required paperwork.
- Obtained signatures for delivery documents and packages.
Geek Squad Agent
Best Buy
09.2018 - 05.2022
- Reviewed and executed confidential documents, contracts and disclosures.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Advised customers about new products and assisted customers in determining best Home Theater, and WIFI product for needs.
- Provided detailed documentation of completed work for accurate recordkeeping purposes, facilitating future maintenance or repairs as needed.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Operated tools, equipment, and machinery according to safety standards.
- Expedited installation times with efficient scheduling and coordination of resources.
- Researched and implemented new technologies and equipment.
- Diagnosed and repaired problems with electrical and mechanical systems.
Housing Manager
Silver Bay Seafoods LLC
04.2017 - 11.2017
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Spearheaded property renovation projects to modernize facilities and attract new tenants without displacing current residents.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Increased employee performance through effective supervision and training.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
Shift Manager
McDonald's
05.2012 - 08.2015
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
- Trained and mentored new employees to maximize team performance.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Autobody Repair Technician
Davis Auto Body Repair
08.2007 - 02.2009
- Inspected completed repairs for accuracy, quality and safety.
- Improved customer satisfaction by providing high-quality autobody repairs and timely completion of projects.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed interior and exterior trim, including moldings and emblems.
- Reassembled and replaced parts to complete body repairs.
- Applied primers, sealers and other materials prior to painting.
- Inspected vehicles to identify and document repair needs.
- Used welding and cutting tools to repair metal body parts.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Achieved consistent color matching by utilizing digital paint mixing systems, resulting in uniform finishes on all vehicles.
- Completed complex paint jobs within tight deadlines, demonstrating exceptional time management skills and attention to detail.
Education
No Degree - Autobody Repair
Bates Technical College
Tacoma, WAHigh School Diploma -
Puyallup High School
Puyallup, WA06.2007
Skills
- Package handling
- Excellent driving skills
- Product Inspection
- Positive Attitude
- Service Documentation
- Paint blending proficiency
- Safety Procedures
- Surface Preparation
- Thorough sanding skills
- Troubleshooting and testing
- Network setup
- Time Management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Won Top Gun Award at Best Buy Geek squad for Being an outstanding Team Member and always showing up for my team
Timeline
Courier Runner/Contractor
Sitka Courier LLC
08.2022 - 03.2024
Geek Squad Agent
Best Buy
09.2018 - 05.2022
Housing Manager
Silver Bay Seafoods LLC
04.2017 - 11.2017
Shift Manager
McDonald's
05.2012 - 08.2015
Autobody Repair Technician
Davis Auto Body Repair
08.2007 - 02.2009
No Degree - Autobody Repair
Bates Technical College
High School Diploma -
Puyallup High School