Justin Maxwell
Chicago,IL
Summary
Hardworking healthcare professional successful at managing training, gathering paperwork and assisting with different community-based programs. Good communicator and planner with excellent organizational skills and a strong attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
OB Scrub Technician/Human Experience Navigator
Swedish Convenant Hospital - Endeavor Health
Chicago, IL
12.2022 - Current
- Conducted patient/staff service surveys to identify areas of improvement in unit retention. This consisted of "stay" interviews, motivational interviewing, and pre-discharge interviews for patients.
- Developed strategies to improve patient experience and increase staff employment longevity.
- Performed regular follow-up check-ins with patient/staff to ensure their satisfaction with unit work flow and services.
- Provided detailed reports on patient feedback and retention metrics for management review.
- Researched key factors influencing burnout for healthcare workers and identified opportunities for improving our staff satisfaction, specific to OB. Ex. Cynicism, Compassion fatigue, Personal effectiveness, and Teamwork inefficiency.
- Collaborated with other departments (R.I.S.E staff social worker/therapist Melissa) to develop promotional campaigns aimed at increasing retention rates.
- Implemented equitable new technologies and processes designed to improve the overall patient/staff feedback experience.
- Created personalized communication plans for key accounts based on individual needs and preferences.
- Assisted in the preparation of surgical equipment and instruments for procedures.
- Restocked supplies in operating rooms between cases.
- Maintained records of instrument counts and patient data throughout procedures.
- Provided assistance to surgeons during cesarean sections, hysterectomies, laparoscopies, and other gynecological surgeries.
- Transported patients from pre-operative areas to operating rooms as needed.
- Observed sterile technique protocols when handling specimens in the operating room environment.
- Assisted with post-operative care such as wound dressing changes and suture removal.
- Participated in quality improvement initiatives within the department.
- Assisted with discharge instructions given by physicians or nurses.
- Ensured that all necessary paperwork was completed accurately and timely.
- Collaborated with nursing staff on daily tasks related to patient care.
- Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
- Analyzed patient chart data and identification to verify accurate information.
- Maintained proper sterile field during surgical procedures.
- Prepared patients for surgery by positioning on operating table and covering with sterile surgical drapes to prevent exposure.
- Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
Patient Intake Coordinator, Home Health Aide
National Home Health Services
San Jose, CA
05.2022 - 09.2022
- Verified demographic information of all new and returning patients.
- Assisted in the development of patient care plans by providing input on needed services or treatments.
- Coordinated with physicians, nurses and other healthcare staff to ensure timely completion of patient intake process.
- Followed established guidelines for releasing confidential information in accordance with HIPAA regulations.
- Performed follow up calls to confirm upcoming appointments, answer questions about treatment plans, provide updates on test results and schedule additional visits as required.
- Facilitated communication between departments during the patient intake process.
- Assisted with training new employees in the departmental processes related to patient intake.
- Kept abreast of changes within the healthcare industry that may impact patient intake processes.
- Assisted in the coordination of patient admissions, transfers, and discharges.
- Reviewed patient charts and collected necessary information for intake process.
- Provided customer service to patients by answering questions regarding their care.
- Scheduled appointments for patients according to physician orders and availability of resources.
- Coordinated communication between physicians, nurses, pharmacists, laboratory personnel, and other healthcare professionals regarding changes in patient status or treatment plans.
- Conducted follow-up calls to ensure that appropriate post-discharge care was received by patients.
- Answered telephones promptly and courteously while providing general information about the organization's services.
- Assisted in preparing reports related to number of intakes per day, week, month.
- Coordinated with other supervisors, combining group efforts to achieve goals.
STAFF CNA - Certified Nursing Assistant
Stanford Health Care
Stanford, CA
05.2021 - 05.2022
- Performed physical assessments, including vital signs and weight measurements, as requested by medical staff.
- Monitored patient health status and reported changes to healthcare team members.
- Assisted patients with activities of daily living such as bathing, dressing, eating, grooming and toileting.
- Maintained accurate records of patient care plans and progress notes.
- Coordinated patient care services with other healthcare providers to ensure continuity of care.
- Responded to emergent situations quickly and calmly while maintaining high standards of professional conduct.
- Provided emotional support for patients dealing with difficult diagnoses or treatment regimens.
- Participated in quality improvement initiatives within the department or organization.
Travel Mental Health Specialist/CNA
Strike Team, VCP Staffing
Oakland, CA
10.2020 - 10.2020
- Collaborated closely with treatment team to appropriately coordinate client care services
- Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards
- Developed appropriate policies for identification of medically-related social and emotional needs of clients
- Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu
- Delivered seamless care, minimizing misuse and diversion through close collaboration with peers
- Taught patients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills
- Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge
- Assisted clients with identifying feelings and behaviors by asking open-ended questions
- Preformed CNA duties additionally
- Provided 1:1 care with a series of patients, experiencing singular or multiple mental disorders.
- Facilitated psychoeducational groups focused on topics such as coping skills and stress management.
- Monitored clients' progress toward meeting their therapeutic goals.
- Advised families on how best to support their loved ones who are struggling with mental illness.
- Educated clients about healthy lifestyle choices, self-care strategies, and relapse prevention methods.
Travel Certified Nursing Assistant
COVID ICU
Los Angeles, CA
05.2020 - 06.2020
- Documented activities and recorded information in EMR system
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Provided physical, emotional and spiritual support to terminally ill patients and their families.
- Assisted in the delivery of patient care services as delegated by the RN Case Manager or other healthcare professionals.
- Performed personal hygiene activities such as bathing, grooming, dressing and undressing and toileting assistance.
- Provided companionship to patients while encouraging them to remain active within their limitations.
- Developed relationships with patients that promoted trust, compassion and dignity throughout hospice journey.
- Provided emotional support to both patients and families during difficult times.
- Supported grieving families by offering listening ear, compassion and kindness.
- Moved patients carefully into different positions to promote better body alignment and comfort.
STAFF ER Tech/ Orthopedic Med-Surg PCT
Rush Oak Park Hospital
Oak Park, IL
03.2019 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes (restocking system, improve teamwork efficiencies as charge ER tech) and helping to train others.
- Performed venipuncture, arterial puncture and IV insertion.
- Collaborated with nursing staff to ensure quality patient care.
- Documented all procedures on patients' charts in accordance with hospital policy.
- Provided emergency life-saving measures as needed for cardiac arrest, respiratory failure and shock victims.
- Operated a variety of diagnostic equipment such as EKG's, oxygen saturation monitors, blood pressure cuffs, glucometers and pulse oximeters.
- Assessed patient responses to treatments and communicated any changes to the physician or nurse supervisor.
- Educated patients about their discharge instructions including medications, diet modifications and follow up appointments.
- Triaged patients
Front Desk Concierge/Night Auditor/Assistant Manager
Write Inn Hotel
Oak Park, IL
06.2018 - 03.2020
- Document and address customer complaints
- Provide navigation instructions, community layouts, and suggestions to foreigners
- Create reservations
- File reservations, payments, folios, third-party transactions, shift payments, parking passes and CC authorization forms
- Contact third-party company for customer disputes, changes, and reservation verifications
- Coordinate and create room assignments, housekeeper's schedule, and hotel availability forms
- Arranged special accommodations for guests to maintain optimal satisfaction
- Generated daily, weekly and monthly [Type] reports to close out day and meet objectives
- Completed all nightly updates to hotel rates and individual room charges
- Secured guest valuables in main safe or individual boxes
- Monitored reservations to track incoming parties and special events
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Education
Associate of Science - Certificate Program
Northeastern Iowa Community College
Dubuque, IA12-2018
Skills
- Stanford Wellness Champion
- Six Stanford Patient Care Awards
- Two RUSH Patient Care Awards
- Two Swedish/Endeavor Patient Care Shout Outs
- Trauma Informed Care (college credit) Course Completed
- Trauma in a Secondary Education Setting Research at City Colleges of Chicago
- Proficient in Epic, Meditech, Point Click Care, and paper EMR systems
- Patient Intake Coordination
- HIPAA Guidelines
- Data Collection
- Motivational Interviewing
- Schedule Coordination
- Cultural Competency
Volunteer
- Illinois Best Buddies Association (Both Peer and Associate member)
- Inspiring Minds Learning Academy (Inter city youth daycare)
- Chicago Restorative Restoration Project
- Rush Food Pantry Community Outreach Program
- Oak Park and River Forest Community Philanthropy Foundation
- Feeding America
Certification
Certified Nursing Assistant- States: CA, IL, PA, IA
CPR Certification BLS - American Heart Association ACLS - American Heart Association PALS - American Heart Association EKG certification Present American Heart Association State Tested Nursing Assistant Iowa AED Certification
CPI- Crisis Prevention Intervention
Timeline
OB Scrub Technician/Human Experience Navigator
Swedish Convenant Hospital - Endeavor Health
12.2022 - Current
Patient Intake Coordinator, Home Health Aide
National Home Health Services
05.2022 - 09.2022
STAFF CNA - Certified Nursing Assistant
Stanford Health Care
05.2021 - 05.2022
Travel Mental Health Specialist/CNA
Strike Team, VCP Staffing
10.2020 - 10.2020
Travel Certified Nursing Assistant
COVID ICU
05.2020 - 06.2020
STAFF ER Tech/ Orthopedic Med-Surg PCT
Rush Oak Park Hospital
03.2019 - 03.2020
Front Desk Concierge/Night Auditor/Assistant Manager
Write Inn Hotel
06.2018 - 03.2020
Associate of Science - Certificate Program
Northeastern Iowa Community College
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