Justin Mayes

• Developed and implemented procedures for the efficient operation of the shop.
• Maintained high standards of customer service throughout the store.
• Monitored staff performance and provided feedback and guidance as necessary.
• Responded to customer inquiries in a timely manner.
• Managed daily operations including opening and closing procedures, cash handling and banking activities.
• Resolved customer complaints promptly and professionally.
• Implemented strategies to increase sales and profitability of the shop.
• Ensured compliance with all relevant health, safety and security regulations.
• Enforced company policies regarding employee conduct, attendance, dress code.
• Developed pricing strategies that maximized profits while remaining competitive.
• Built and maintained sound business relationships with vendors and suppliers.
• Supervised daily operations by establishing procedures and monitoring team performance.
• Guided team to consistently achieve daily, weekly and monthly production goals.
• Improved cost control and staff efficiency to maximize profitability.
• Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Maintained up-to-date knowledge of current technology trends.
• Assisted junior technicians in resolving complex technical problems.
• Performed preventive maintenance services, such as oil changes, lubrications and tune-ups.
• Diagnosed and troubleshot mechanical and electrical issues in vehicles.
• Repaired or replaced worn components including brakes, steering systems, transmissions, engines and suspension systems.
• Analyzed test results to diagnose malfunctions in vehicle engine performance.
• Repaired or replaced damaged body parts of vehicles according to manufacturer specifications.
• Provided technical guidance to junior technicians on complex repair tasks.
• Reviewed warranty claims with manufacturers to determine appropriate repairs for customers' vehicles.
• Created detailed reports to document service processes and customer feedbacks.
• Utilized specialized tools such as diagnostic equipment, lifts and air compressors when completing automotive repairs.
• Kept accurate records of completed work orders using computer software programs.
• Ordered necessary replacement parts from suppliers when needed.
• Provided customers with estimates of repair costs prior to beginning any work.
• Communicated effectively with customers regarding their concerns about their vehicle's performance.
• Trained new technicians on proper use of tools and techniques for diagnosing problems in automobiles.
• Reviewed daily assignments with team members to ensure accuracy of work being performed.
• Supervised activities of junior technicians throughout the day ensuring quality standards are met.
• Completed repairs and maintenance to major vehicle models to meet safety specifications.
• Searched within service and maintenance manuals to perform repairs and diagnosis.
• Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
• Monitored shop equipment to maintain safe working condition.
• Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
• Cooperated with other technicians from different disciplines to achieve optimal integration.
• Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
• Tested engine, safety and combustion control standards to comply with state vehicle requirements.
• Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
• Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.

Volunteer/Youth Counselor

6/2009-2015 (Summer Seasons)

• As a volunteer counselor during the summer sessions of camp I was responsible for supervising and interacting with children and teenagers, assisting them in resolving problems and ensuring their physical and emotional needs were being met.

• Counseling: Using counseling techniques and crisis intervention skills to develop treatment plans and help with group interactions

• Safety: Keeping juveniles safe from each other

• Discipline: Maintaining discipline and security

• Scheduling: Arranging medical, dental, psychological, and educational exams

• Representation: Representing youth at hearings and court proceedings

• Coordination: Scheduling and coordinating activities, meeting with social workers and other professionals

• Documentation: Writing progress and evaluation reports, completing client paperwork, and monitoring juvenile’s progress