Justin Mazyk
Toms River,NJ
Summary
Experienced and highly motivated professional with over 10 years of expertise in operations and office management, invoicing, payroll administration, customer care, account management, database administration, document preparation, and project/program support. Known for superior multitasking abilities and developing innovative solutions to address complex business needs.
Overview
12
12
years of professional experience
Work History
Store Manager
Safelite Auto Glass
08.2021 - Current
- Managed workforce consisting of more than 20 employees
- Delivering exceptional customer service in-store and via phone
- Monitor job compliance and resource allocation accurately
- Managing feedback from customers and staff effectively
- Ensured accuracy of glass product orders
- Ensured timely completion of daily start and end tasks
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
Operations Manager
M.U.S.H. LLC
Old Bridge, NJ
05.2018 - 04.2023
- Company Overview: Operations Manager for a security staffing company providing door and floor security staff to bars and restaurants.
- Mentoring, training, and scheduling of security staff across multiple clients and venues.
- New business development and liaison between the President of the company and Southern NJ clients and venues.
- Operations Manager for a security staffing company, providing door and floor security staff to bars and restaurants.
Senior Representative/Personal Banker
SANTANDER BANK
Manalapan, NJ
08.2016 - 08.2021
- Conducted training programs for new hires across multiple branches
- Recognized as 2018 Customer Service Star Award winner among only 30 branch-level employees
- Received a high operational excellence audit rating of 95.7
- Opening and closing of branch.
- Managed account operations, including opening and closing
- Overseeing collaborations with Mortgage, Business Payroll, and Investment Services sectors.
- Vault and ATM reconciliation, teller audits.
Assistant Store Manager
CVS/HEALTH
East Windsor, NJ
05.2015 - 08.2016
- Managed team of 20 associates
- Delivered exceptional service to guests and patients
- Managed operations of multi-million dollar store and pharmacy
- Consistent evaluation and acknowledgment of staff efforts
- Enforced paperwork retention standards, confidentiality practices, and compliance with all guidelines
- Daily compliance walkthroughs and LP checks.
Store Manager
GAMESTOP
Freehold, NJ
11.2012 - 05.2015
- Elevated to role of Store Manager in under 12 months
- Consistently maintained high level of guest satisfaction
- Present upcoming product deals to help guests obtain what they need at the best price
- Achieved district-leading customer satisfaction scores
- Operational excellence with the handling, maintaining, retention, and shredding of sensitive documents and materials.
- Ordering of store supplies and replenishment of products.
- Train and mentor both new and existing hires through computer and hands-on training.
- Loss prevention through daily and weekly rolling inventory counts and DVR review.
- Train and mentor all new hires; computer system, company compliance, and federal compliance.
Education
Some College (No Degree) - Business Administration
OCEAN COUNTY COLLEGE
Toms River, NJSkills
- Operations Management
- Customer Relations
- Customer Service Management
- Complaint Resolution Expertise
- Payroll Administration
- Database Administration
- Account Management
- Talent Acquisition and Employee Training
- Administrative
- Office Management
- Documentation Management
- Loss Prevention
- Microsoft Office Suite
- Adobe Acrobat 50
References
Business and or Personal References are available upon request.
Timeline
Store Manager
Safelite Auto Glass
08.2021 - Current
Operations Manager
M.U.S.H. LLC
05.2018 - 04.2023
Senior Representative/Personal Banker
SANTANDER BANK
08.2016 - 08.2021
Assistant Store Manager
CVS/HEALTH
05.2015 - 08.2016
Store Manager
GAMESTOP
11.2012 - 05.2015
Some College (No Degree) - Business Administration
OCEAN COUNTY COLLEGE