Justin McBride
Las Vegas,NV
Summary
Senior Operations Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and a guest satisfaction.
Overview
17
17
years of professional experience
Work History
Senior Manager of Hotel Operations
The Mirage, MGM Resorts / Hard Rock
2022.04 - Current
- Under MGM Resorts, supported department director and the COE in leading the front desk and guest service teams with aligning the department to company standards.
- Under Hard Rock, worked directly with senior leadership on owning the operations of a 3,044 room resort managing the operations of Front Desk, Front Services, VIP Services and Group Reservations.
- Achieved record breaking Gold+ satisfaction scores for the property throughout its final year with MGM Resorts.
- Implemented new technologies and systems for the property to streamline processes.
- Worked closely with revenue management to increase yearly net hotel revenue by 5.2% or $8,382,000 for first year in operation with a focus on OTAs and Leisure segments.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Hotel Operations Manager
Park MGM/ MGM Resorts International
2017.09 - 2022.04
- Revolutionized the guest experience utilizing new self-service technology with guest interaction into a seamless service.
- Managed employees for the Front Desk, Room Coordinator and PBX teams.
- Developed new training and best practices.
- Oversaw day-to-day operations of 2,993 room resort.
- Lead and facilitated classroom type training to train new hires and merge roles.
- Assisted with the operational functions, daily check ins/outs, maintained daily counts, billing, sell out and managed the house.
- Participated in a nominated Kaizen event to improve overall hotel lobby effectiveness.
Owner and Operator
Top Tier Gaming LLC
2015.09 - 2018.12
- Planning and Marketing Coordinator for outsourced E-Sports and Tabletop Gaming Events and communities
- Setup 17 successful in-person events and 6 online communities
- Arranged venues and options that would exceed client goals.
- Selected and trained personnel.
- Diversified revenue streams to facilitate company expansion.
Area Manager/Store Manager
The Buckle INC, Skechers USA, Aldo Group
2007.03 - 2015.08
- Store and Area Manager for various fashion retail companies.
- Facilitate the hiring and recruiting needs for other stores located within 4 state assigned market to exceed KPI's and sales goals for year over year growth.
- Executed administrative duties, including employee development and conflict management.
- Hiring and Interviewing.
- Control and Monitor Labor Costs.
- Worked with Corporate Buyers and our guests to ensure stores had the correct product mix to meet guest needs, trends and demands.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Assessed competitor strategies regularly to identify areas for improvement or potential new initiatives within the center store area operations.
- Maintained accurate inventory records by conducting regular cycle counts, reconciling discrepancies, and submitting reports as required.
Education
Studied Advertising -
Illinois Institute of Art
Chicago, IL06.2007
High School Diploma -
Portage High School
Portage, IN06.2003
Skills
- Operations Management
- Stakeholder Engagement
- Business Development
- Budgeting and Forecasting
- Training and Development
- Conflict Resolution
- Employee Development
- Project Planning
Timeline
Senior Manager of Hotel Operations
The Mirage, MGM Resorts / Hard Rock
2022.04 - Current
Hotel Operations Manager
Park MGM/ MGM Resorts International
2017.09 - 2022.04
Owner and Operator
Top Tier Gaming LLC
2015.09 - 2018.12
Area Manager/Store Manager
The Buckle INC, Skechers USA, Aldo Group
2007.03 - 2015.08
Studied Advertising -
Illinois Institute of Art
High School Diploma -
Portage High School
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