Justin McCaffrey
Plymouth,MA
Summary
Dynamic, genuine, versatile, resourceful, and creative individual with a proven track record of driving customer and colleague satisfaction. Adapts and analyzes problems in a constantly changing environment. Natural leader with excellent vendor relations skills. Excels at fostering new relationships and maintaining current partnerships. Offers extensive experience in resort, private club, and hotel renovations, re-branding, and opening projects. Passionate about these industries and dedicated to delivering exceptional results.
Overview
14
14
years of professional experience
Work History
Regional Operations Manager
Lark Hotels
02.2023 - Current
- Supervised the routine management of nine seasonal boutique establishments situated in Martha's Vineyard, Newport, and Cape Cod.
- Executed monthly and quarterly budget controls.
- Streamlined onboarding and offboarding processes for a large group of seasonal workers.
- Facilitated regular 1:1 coaching tailored to increase the performance of each General Manager.
- Directed administration efforts for the opening of two new hotels and refurbishing of two properties in 2024.
Purchase Partner
Planet Subaru
07.2020 - 12.2022
- Achieved top performance, consistently exceeding targets in sales and customer satisfaction.
- Sustained a flawless net promoter score for dealership in 2022 while managing sales of 150+ new and used vehicles.
- Leveraged a consultative approach to align customers with suitable vehicles.
- Showcased vehicle features to prospective customers.
- Maintained up-to-date insights through consistent research of emerging automotive releases.
Private Dining Sales
Viscariello Hospitality Group/ Threev
02.2019 - 03.2020
- Collaborated with team to develop exclusive dining area in newly-opened high-end restaurant.
- Advised on decor, menu offerings, and event execution for private dining.
- Facilitated in-person tours of facilities for potential clients.
- Directed comprehensive event management encompassing coordination of private dining team.
- Acted as an ambassador for the City of Boston and the hotel at all times
- Lead the daily of operation and training of 8-10 valets while maintaining highest levels of service at all times
- Possessed extensive knowledge of area attractions and restaurants
- Provided suggestions and assistance to guests as needed
- Ensured that guests receive the highest quality of service in a caring and compassionate atmosphere
Concierge/Doorman
The Lenox Hotel
06.2011 - 01.2019
- Ensured exceptional guest experiences through dedicated concierge services at Boston's prestigious Lenox Hotel.
- Delivered services with tact and discretion.
- Developed tailored travel plans for guests considering their preferences and budget.
- Secured exclusive agreements with local businesses.
- Ranked top earner for sales-based commissions in local tourism and transportation services.
Education
High School Diploma -
Pinkerton Academy
Derry, NH06.2001
Skills
- Operational efficiency
- Excellent interpersonal skills
- Staffing oversight
- Expense tracking
- Asset management
- Workforce planning
Timeline
Regional Operations Manager
Lark Hotels
02.2023 - Current
Purchase Partner
Planet Subaru
07.2020 - 12.2022
Private Dining Sales
Viscariello Hospitality Group/ Threev
02.2019 - 03.2020
Concierge/Doorman
The Lenox Hotel
06.2011 - 01.2019
High School Diploma -
Pinkerton Academy
Similar Profiles
Christopher ErrichettiChristopher Errichetti
Restaurant Manager at Lark HotelsRestaurant Manager at Lark Hotels
Lakshm LESCAULTLakshm LESCAULT
Environmental Painting, Demolition, and Gardening at Lark HotelsEnvironmental Painting, Demolition, and Gardening at Lark Hotels
Trevonte DunbarTrevonte Dunbar
Bar Manager at Meadow Lark Country ClubBar Manager at Meadow Lark Country Club