JUSTIN MCCALLOP
Gainesville,VA
Summary
Team Supervisor with proven expertise in operations management and leadership within the U.S. Army. Delivered a 30% increase in service ticket resolution efficiency while overseeing $3.2M in IT assets. Proficient in staff training and process enhancement, promoting teamwork and exceptional customer service in demanding situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Supervisor | Communications NCO
U.S. Army
Doral, FL
04.2023 - Current
- Supervised mission-critical communications operations across multinational teams, maintaining accountability and performance.
- Managed $3.2M in IT assets and infrastructure while ensuring operational readiness and system reliability.
- Provided executive-level support in high-pressure environments and facilitated cross-functional collaboration with international partners.
Team Supervisor | Senior System Administrator
U.S. Army
Fort Hood, TX
06.2022 - 04.2023
- Directed help desk team responsible for reimaging and deploying 600+ computers, meeting all integration deadlines.
- Created user-friendly SOPs and trained staff on technical responsibilities and customer support workflows.
- Delegated responsibilities, monitored workload distribution, and improved service ticket resolution by 30%.
Team Supervisor | System Administrator
U.S. Army
Fort Hood, TX
04.2020 - 05.2022
- Managed a team providing technical support to a large organization, ensuring fast issue resolution and service consistency.
- Led the creation of SOPs that reduced compliance violations by 25% and improved operational procedures.
- Trained junior staff, oversaw daily workloads, and served as liaison between team members and senior leadership.
Team Lead | Help Desk Technician
U.S. Army
Fort Hood, TX
04.2017 - 11.2019
- Delivered first-level customer support for 120+ users, resolving hardware, software, and networking issues.
- Supported senior technicians by tracking task progress, escalating issues, and ensuring service continuity.
- Maintained organized records and service logs while helping improve team-wide responsiveness and user satisfaction.
Education
B.S. - Information Technology
Columbia Southern University
04.2028
Skills
- Team leadership and accountability
- Staff training and development
- Operations management
- Conflict resolution and problem solving
- Customer service excellence
- Communication and coordination
- Process improvement
- Asset management
Certification
- CompTIA Security+
- Distinguished Leadership Award, U.S. Army
- Honor Graduate, Advanced Leaders Course (3.99 GPA)
Timeline
Team Supervisor | Communications NCO
U.S. Army
04.2023 - Current
Team Supervisor | Senior System Administrator
U.S. Army
06.2022 - 04.2023
Team Supervisor | System Administrator
U.S. Army
04.2020 - 05.2022
Team Lead | Help Desk Technician
U.S. Army
04.2017 - 11.2019
B.S. - Information Technology
Columbia Southern University
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