Seasoned leader with years of management experience for a Fortune 100 company including hiring, training, promoting, and retaining associates, maintaining schedule generations, writing and evaluations for associates and assistant managers, and implementing new procedures and policies. Ensured all reporting weekly, quarterly, and yearly reports were complete and accurate. Always kept an open door policy so associates knew they could come to me for any questions or concerns.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Department Manager
Publix Super Markets, Inc.
01.2020 - Current
Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Responsible for the total store in the absence of the Store Manager and Assistant Store Manager, including the safety of associates and security of the store.
Ensures food safe guidelines are met in accordance with the FDA and Steritech. Including detailed walks with health inspectors and Steritech.
Maintains good relationships with vendors and customers by following through and ensuring any needs are met.
In charge of all inventory processes and the overseeing of Inventory crews during quarterly reporting.
Responsible for monthly reporting such as shrink reports, KPI reports, profit and loss reports, and daily sales reports.
Responsible for the training and development of new associates and continuous training throughout the total store for all associates.
Responsible for achieving, demonstrating, and executing Publix Supermarkets strategies and expectations throughout the total store.
Keeps an open door policy for all my associates.
Assistant Department Manager
Publix Super Markets, Inc.
06.2017 - 01.2020
Meat Cutter
Publix Super Markets, Inc.
08.2012 - 06.2017
Education
Associates Degree in General Studies. -
Enterprise State Community College
Enterprise, AL
Skills
Customer service
Staff management
Team leadership
Team supervision
Goals and performance
Flexible schedule
Work planning and organization
Staff development
Personnel training and development
Coaching and mentoring
Loss prevention
Sales reporting
Training and development
Order management
Sales expertise
Relationship building and management
Order processing
Employee scheduling
Conflict de-escalation
Scheduling
Motivational leadership
Operations management
Strategies and goals
Rules and regulations
Operations
Time management
Adaptability and flexibility
Verbal and written communication
Team building
Sales strategy
Workplace safety awareness
Budgeting and forecasting
Performance evaluation
Visual merchandising
Forecasting and planning
Regulatory compliance
Department inspection
Supply and inventory management
Teamwork and collaboration
Goal setting
Problem resolution
Certification
CPR/First Aid Responder
Food Safety Certification
Publix Academy
Managing Your Emotions
Publix Contender Program
Maintaining Relationships with Associates, Vendors, and Customers