Justin McDonald
Dayton,TX
Summary
Customer-focused professional with successful 10-year career in diesel and automotive sector. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
13
13
years of professional experience
Work History
General Manager
Rush Truck Center
03.2025 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Oversee Parts, Service and Truck sales.
- Expanded business tapping into more OEM's.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Service Manager
Rush Truck Center
11.2023 - 03.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Set up OEM training as needed for mechanic's.
Assistant Service Manager
Rush Truck Center
02.2023 - 11.2023
- Maintain team productivity and quality of service by establishing and maintaining clear benchmarks.
- Set up laptops with multiple manufacture programs to validate repairs and correct troubleshooting. (Insite & service ranger)
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Set up meetings with techs to review performance.
- Oversee all repairs coming into shop with foreman's.
- Handle internal RO's and reviewed work with internal customers.
- Monitor equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Managed work in progress reports daily.
Warranty Administrator
Rush Truck Center
10.2022 - 02.2023
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Ran reports involving warranty receivable.
- Worked through any warranty rejection's and possible refiles
Shop Foreman
Rush Truck Center
02.2021 - 10.2022
- Directed daily operations of team of 20 technicians and shop professionals.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Verify warranty's with several different OEM manufactures.
- Communicated estimate's and updates to customer's
- Worked with technician's for verification of time sheet's.
Service Supervisor
Cummins Sales And Service
04.2016 - 01.2021
- Supervised team of seven employees, delegated duties and responsibilities to each member.
- Ensure safe and reliable work with daily safety meetings and monthly meeting's on tech efficiency.
- Worked through several warranty systems and different programs.
- Constantly updating customer during the repair process.
- Trained new employees on procedures and policies to increase team performance.
- Performed random safety JSO's on technicians during the repairs process.
- Collaborate with management to develop customer service and improvement initiatives.
- Maintained calm, friendly demeanor with problematic customer concerns.
- Ensure all repairs are scheduled properly and dispatched correctly.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Monitored team's performance and gave feedback when necessary.
- Filed warranty to the OEM on engine repairs. Also worked with several motorhome manufactures to streamline the repair's.
- Completed payroll every week.
- Help Tech's with diagnostics and escalate issues when needed.
Service Advisor
Cummins Sales and Service
01.2014 - 01.2016
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Kept customer's up to date on vehicle progress.
- Provided estimate's when warranted for repairs.
Warehouse Worker
Cummins Sales and Service
04.2012 - 01.2014
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Shipped out orders and checked in stock for warehouse
- Completed cycle counts for inventory
Education
High School Diploma -
Crosby High School
Crosby, Tx01.2011
Skills
- Conflict resolution
- Schedule coordination
- Staff training and development
- BMS, Oracle, and SAP experience
- KPI Monitoring
- Coaching and Mentorship
- Operation Monitoring
- Problem-solving
- Goal oriented
Timeline
General Manager
Rush Truck Center
03.2025 - Current
Service Manager
Rush Truck Center
11.2023 - 03.2025
Assistant Service Manager
Rush Truck Center
02.2023 - 11.2023
Warranty Administrator
Rush Truck Center
10.2022 - 02.2023
Shop Foreman
Rush Truck Center
02.2021 - 10.2022
Service Supervisor
Cummins Sales And Service
04.2016 - 01.2021
Service Advisor
Cummins Sales and Service
01.2014 - 01.2016
Warehouse Worker
Cummins Sales and Service
04.2012 - 01.2014
High School Diploma -
Crosby High School
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