Justin McElyea
Honey Brook,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Help Desk Analyst
Singer Equipment
06.2022 - Current
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Installed system updates to address vulnerabilities and reduce security issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Cashier
Walmart
01.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Grocery Stocker
Walmart
01.2018 - 07.2019
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Consistently lifted materials weighing as much as 100 pounds.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Assisted in development of trainees, providing instruction, and support to optimize readiness.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Performed inventory control, such as counting, and stocking merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Processed and packaged stock items for customer purchases.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Maintained effective team member communication.
Education
Associates - Information Technology
Commonwealth Technical Institute At The Hiram G. Andrews Center
Johnstown, PASkills
- Trend Forecasting
- Workflow Analysis
- Process Enhancement
- Documentation and Reporting
- Issue Identification
- Root Cause Analysis
- Team Collaboration and Leadership
Accomplishments
- Documented and resolved VPN disconnecting which led to a bug found with the software to enable easy resolution for other techs..
- Resolved product issues through consumer testing.
- Achieved DHCP Server repairs by effectively helping with user network connections and finding a DHCP error IP in the IPCONFIG the proactive action saved the company thousands in what could've been downtime for the whole office.
Certification
- Network+ Training - 2017
- PA State Test scoring Advanced. Training - 2017
Timeline
IT Help Desk Analyst
Singer Equipment
06.2022 - Current
Cashier
Walmart
01.2022 - 07.2022
Grocery Stocker
Walmart
01.2018 - 07.2019
Associates - Information Technology
Commonwealth Technical Institute At The Hiram G. Andrews Center
- Network+ Training - 2017
- PA State Test scoring Advanced. Training - 2017
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