Justin McKnight
Seminole,Florida
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Dedicated to providing every customer with a positive and memorable experience. Highly motivated and eager to take on new challenges. Demonstrated adaptability, exceptional interpersonal skills, and ability to quickly learn new skills.
Overview
21
21
years of professional experience
Work History
Restaurant Bar Manager
PJ's Oyster Bar
Indian Rocks Beach , FL
05.2014 - 06.2024
- Established relationships with local distributors to secure competitive pricing on products purchased.
- Conducted weekly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
- Resolved customer complaints or concerns in a timely manner while maintaining composure under pressure.
- Created monthly schedules for bar staff based on anticipated business volume.
- Provided excellent customer service by anticipating guests' needs, responding promptly to requests, greeting each guest warmly upon arrival.
- Developed and implemented new drink recipes to keep the menu fresh and interesting for customers.
- Developed marketing strategies designed to increase revenue from beverage sales.
- Managed cash register operations, including taking payments from customers, issuing change and providing receipts.
- Supervised staff in the preparation of drinks, ensuring accuracy in accordance with company standards.
- Enforced rules governing alcohol consumption responsibly among patrons.
- Organized special promotions such as happy hour specials or discounted drinks during slow periods.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
Restaurant Manager / Bar Manager
Courtside Grille Saint Petersburg
St. Petersburg, FL
07.2003 - 05.2014
- Maintained detailed records of sales transactions and daily shift reports.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Assisted with kitchen preparation during peak times as needed.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Updated computer systems with new pricing and daily food specials.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Implemented strategies designed to increase revenue through upselling techniques.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
Education
Associate of Arts - Business Economics
Tallahassee Community College
Tallahassee, FLSkills
- Cost Control
- Sanitation Standards
- Menu development
- Employee Scheduling
- Ordering Supplies
- Beverage knowledge
- Event Coordination
- Health codes compliance
- Bar Management
- Vendor Relationship Management
- Inventory Management
- Restaurant Management
- Responsible Alcohol Service
- Vendor Management
- Labor cost control
- Safe serving knowledge
- Inventory Control
- Marketing and sales experience
- Outgoing Personality
Timeline
Restaurant Bar Manager
PJ's Oyster Bar
05.2014 - 06.2024
Restaurant Manager / Bar Manager
Courtside Grille Saint Petersburg
07.2003 - 05.2014
Associate of Arts - Business Economics
Tallahassee Community College
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