Justin McManus
Roseville,CA
Summary
Dynamic executive with over 15 years of leadership experience driving operational excellence and exceptional guest experiences in family entertainment centers, amusement attractions, and high-traffic venues. Proven expertise in leading diverse teams across multiple locations, collaborating with both domestic and international stakeholders to manage multi-million-dollar P&Ls, and fostering a guest-centric culture that enhances satisfaction and safety. Skilled in developing sales-driven strategies and innovative attraction designs to deliver significant revenue growth.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Executive Vice President
Caymus and Design Build
, CA
01.2018 - Current
- Directed $500 million in high-end construction projects across five locations, achieving 90% on-time delivery using Buildertrend and PlanGrid for project scheduling and execution.
- Championed organizational change initiatives to improve workplace culture and engagement.
- Implemented organization's overall mission and vision and assessed employees' job satisfaction in workplace.
- Collaborated with team in interviewing and nomination of departmental managers process.
- Led 100+ member multi-disciplinary teams, integrating REVU BLUEBEAM for design reviews, enhancing project quality, and client satisfaction.
- Conducted regular reviews of operational processes to identify areas for improvement.
- Partnered with sales and finance teams to secure over $100 million in new contracts through client-focused strategies.
- Ensured compliance with all relevant government regulations and policies.
- Implemented data-driven process improvements via Buildertrend, reducing project timelines by 15%, and increasing operational efficiency.
- Identified areas for improvement in processes or procedures related to organizational goals.
- Drove innovation in project design, incorporating modern aesthetics to differentiate services, aligning with client transformation goals.
Owner / Partner / Vice President (9 Locations)
Resorts and Attractions
, TN
01.2009 - 01.2018
- Oversaw operations of family entertainment centers across 9 locations, leading 100+member teams in design, operations, marketing, and guest services to achieve substantial revenue growth.
- Directed all departments, collaborating with domestic and international vendors to deliver operational excellence and exceptional guest satisfaction in FEC environments.
- Managed attraction lifecycles from concept to operation, ensuring timely openings for high-volume settings and seamless guest experiences.
- Optimized P&L by controlling expenses and enhancing revenue through seasonal promotions and group sales initiatives.
- Led targeted marketing campaigns to attract families, significantly boosting customer loyalty and repeat visits through engaging promotions.
- Implemented training programs focused on customer service excellence, improving staff skills in addressing guest needs and enhancing feedback.
- Established operational workflows for attractions, streamlining processes to ensure guest readiness and safety in busy environments.
- Conducted regular inspections and maintained rigorous safety standards for amusement attractions, fostering a culture of accountability among staff.
Owner
Custom Home Building Company
, MO
01.2005 - 12.2008
- Navigated economic downturn, achieving successful sale.
- Managed all aspects of custom home building projects from inception to completion.
- Collaborated with clients to design unique home layouts and features.
- Oversaw subcontractor performance and ensured compliance with building codes.
- Developed project timelines and coordinated schedules among various teams.
- Implemented quality control measures throughout the construction process.
- Negotiated contracts with suppliers to secure materials for projects.
- Conducted site inspections to ensure safety and operational standards were met.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
Education
High School Diploma -
South Lake Tahoe HighSchool
Lake Tahoe08-2003
Some College (No Degree) - Business and Leadership
Ozark Tech
MOSkills
- SaaS Platforms: Proven CRM, Proven Jobs, Proven Analytics, Proven Onsite, Proven Accounting, Builder Trend
- Project management: Primavera P6, PlanGrid, Smartsheet, WorkCenter, DryBook, Xactimate
- Design and collaboration: Revu Bluebeam
- Productivity: Microsoft Excel, Word
- Methodologies: Agile, Lean processes, Change management
Affiliations
- Coaching soccer and baseball
- President of the school PTO
- Board member in various athletic communities
- Golf when possible
- Travel as often as possible
Certification
- OSHA 30
- OSHA 10
- CPR/AED FIRST AID
CORE COMPETENCIES:
- Multi-Unit Leadership & Team Development
- Guest Experience Excellence & Customer Satisfaction
- Safety Oversight & Regulatory Compliance
- Operational Excellence in FECs & Attractions
- Financial Acumen & P&L Management
- Sales-Driven Leadership & Marketing Strategy
- Cross-Departmental Collaboration & Oversight
- Culture Building for Productive, Guest-Focused Teams
- Innovation in Guest Experience Design
- Strategic Planning & Revenue Growth
- Talent Recruitment & Retention
- Risk Mitigation & High-Traffic Operations Management
Quote
If you see someone without a smile, give them one of yours.
Dolly Parton
Languages
Languages: English (Fluent)
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