Hi, I’m
Justin McNay
Phoenix,AZ
Summary
Dynamic Call Center Representative with a proven track record at Iconic Results, adept at resolving complex issues and enhancing customer satisfaction. Skilled in problem-solving and data entry, I excel under pressure, fostering positive customer experiences through empathetic communication and efficient service. Committed to quality control and continuous improvement in customer support.quick to learn and a focused mindset on any tasks I at hand desperate to reach my goals
Overview
21
years of professional experience
Work History
Iconic Results
Call Center Representative
02.2025 - 06.2025
Job overview
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Self-employeed
Janitor
06.2015 - 01.2018
Job overview
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Checked in and stocked inventory throughout facility.
- Reported damages and hazardous conditions to management for further action.
- Moved furniture for cleaning and set up for special events.
Self-employeed
ATM Technician
12.2012 - 07.2015
Job overview
- Collaborated with bank personnel to identify and address specific needs related to ATM operations and security measures.
- Demonstrated adaptability by staying knowledgeable about emerging trends and innovations in the ATM industry, ensuring continued expertise in servicing the latest models and technologies.
- Supported revenue growth by participating in the successful deployment of new ATMs at strategic locations.
- Ensured optimal machine performance with timely troubleshooting, diagnosis, and repair of ATM malfunctions.
- Enhanced ATM functionality by performing regular maintenance and updates on software and hardware systems.
Thoroughbred Contractors
Commercial Contractor
06.2010 - 06.2012
Job overview
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
- Developed effective improvement plans in alignment with goals and specifications.
Self-employeed
Landscaper
06.2004 - 06.2010
Job overview
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Conducted regular site visits to monitor progress on ongoing projects ensuring adherence to established timelines.
- Installed stonework according to landscape design plan and client specifications.
Education
Eastern High School Louisville, KY
GED
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Quality control
- Calm and professional under pressure
Timeline
Call Center Representative
Iconic Results
02.2025 - 06.2025
Janitor
Self-employeed
06.2015 - 01.2018
ATM Technician
Self-employeed
12.2012 - 07.2015
Commercial Contractor
Thoroughbred Contractors
06.2010 - 06.2012
Landscaper
Self-employeed
06.2004 - 06.2010
Eastern High School
GED
Similar Profiles
Samuel HensonSamuel Henson
IT Technician at Iconic ResultsIT Technician at Iconic Results
AMBER LOVEAMBER LOVE
Inside Sales Representative at Iconic ResultsInside Sales Representative at Iconic Results
Crystal VinczeCrystal Vincze
Call Center Agent at Iconic ResultsCall Center Agent at Iconic Results
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio
Jovan WilderJovan Wilder
Real Estate Agent at Jason Mitchell GroupReal Estate Agent at Jason Mitchell Group