Justin Medrano
Hamden,Connecticut
Summary
Proficient in computer hardware/software troubleshooting, problem solving and repair. Extensive customer service and money handling experience.
Overview
16
16
years of professional experience
Work History
Electrical Technician
Ashcroft
09.2023 - Current
- Installed electrical conduit and wiring for power, controls, and lighting.
- Programmed & diagnosed pressure transducers.
- Tested wiring and other system parts for electrical flow and function.
- Disconnected and removed motors and pumps.
Woodshop Carpenter/ Painter
A.B. Woodworking
08.2014 - 08.2018
- Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Proactively identified and solved complex problems impacting operations management and business direction
- Hands on work constructing home cabinets, trim, along with finalized aesthetics and installation
Cashier & Customer Service Associate
Skechers USA
07.2011 - 02.2014
- Received product orders, unloaded merchandise and arranged store stock into appealing displays
- Counted product stock to maintain inventory records
- Assisted customers to find appropriate products, answered product questions and provided product solutions
- Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Helped customer locate and select appropriate merchandise throughout store
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
- Collected merchandise from store and searched back-end locations for customer purchases
- Drove sales and add-on purchases by promoting specific item options to customers
Cashier & Customer Service Associate
Abercrombie & Fitch
03.2012 - 03.2013
- Assessed floor displays to determine which merchandise required restocking
- Prepared products for sales floor by adding tags and readying pallets or restocking
- Assisted customers over the phone regarding store operations, product, promotions and orders
- Helped customers complete purchases, including processing payments and bagging items
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality
- Greeted customers upon entrance and handled all cash and credit transactions
- Responded to customer questions about products and services
- Assisted customers to find appropriate products, answered product questions and provided product solutions
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Counted product stock to maintain inventory records
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
Delivery Driver
Sea Star Seafood Delivery
02.2012 - 02.2013
- Verified contents of 20-30 daily inventory loads against Bills of Lading with 100% accuracy
- Delivered rush merchandise on tight schedules to meet customer targets
- Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times by 100%
- Loaded and unloaded 2 trailers each day
- Consulted with customers to gain feedback and address concerns with products or services
- Satisfied record keeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities
- Picked up and delivered cargo in tractor-trailer with expert knowledge of roads, highways and interstates
- Drove delivery vehicles 3-5 days per week, averaging 400 miles on road and 50-70 customers served
Cashier & Customer Service Associate
Hollister
03.2009 - 06.2011
- Assessed floor displays to determine which merchandise required restocking
- Prepared products for sales floor by adding tags and readying pallets or restocking
- Assisted customers over the phone regarding store operations, product, promotions and orders
- Helped customers complete purchases, including processing payments and bagging items
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality
- Greeted customers upon entrance and handled all cash and credit transactions
- Responded to customer questions about products and services
- Assisted customers to find appropriate products, answered product questions and provided product solutions
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Counted product stock to maintain inventory records
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales
Education
Associate of Science - Electrical Engineering
Gateway Community College
New Haven, CTSkills
- Hardware Repair
- Troubleshooting
- 2D Vector Illustrations
- Microsoft Office Suite
- Adobe Creative Suite
- Time Management
- Electrical installations
- Electrical troubleshooting
- Electrical safety
- Electrical testing
- Electrical experience
- Low-voltage systems
Timeline
Electrical Technician
Ashcroft
09.2023 - Current
Woodshop Carpenter/ Painter
A.B. Woodworking
08.2014 - 08.2018
Cashier & Customer Service Associate
Abercrombie & Fitch
03.2012 - 03.2013
Delivery Driver
Sea Star Seafood Delivery
02.2012 - 02.2013
Cashier & Customer Service Associate
Skechers USA
07.2011 - 02.2014
Cashier & Customer Service Associate
Hollister
03.2009 - 06.2011
Associate of Science - Electrical Engineering
Gateway Community College
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