Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Justin Meinhart

Longmont,CO

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Online Customer Service Representative

Jot Labs.
08.2021 - 01.2025
  • Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
  • Developed customer service processes to improve customer satisfaction.
  • Identified trends in customer concerns and proactively suggested improvements to products, services, or processes.
  • Assisted clients with product questions to facilitate online ordering process.
  • Contributed to team success by consistently meeting or exceeding performance metrics for quality, productivity, and efficiency.
  • Assisted customers with navigating the company website or online platform for optimal user experience.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through various online platforms.
  • Documented and updated customer records in Shopify, Recharge, and Gorgias to record interactions and facilitate follow-up.
  • Ensured data privacy compliance when handling sensitive information about customers'' accounts or personal details during interactions via email or chat platforms.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Generated reports and tracked customer service metrics on daily basis.
  • Generated positive feedback from customers using effective problem-solving techniques paired with genuine empathy for their situation.
  • Streamlined response times by effectively managing a high volume of customer messages, emails approximately 100 incoming emails Daily.
  • Resolved customer complaints by determining cause of problem, selecting best solution, and expediting correction or adjustment.

Department Manager

Walmart
05.2014 - 07.2021
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Education

High School Diploma -

Skyline, Longmont, CO
05.2014

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Critical thinking
  • Computer skills
  • Calm under pressure
  • Problem resolution
  • Verbal communication
  • Organization and time management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Online Customer Service Representative - Jot Labs.
08.2021 - 01.2025
Department Manager - Walmart
05.2014 - 07.2021
Skyline - High School Diploma,

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Justin Meinhart