Justin Melgar
Providence,RI
Summary
Experienced with managing shift operations in busy restaurants, ensuring seamless workflow and customer satisfaction. Utilizes strong leadership and organizational skills to maintain high standards and adapt to dynamic environments. Track record of effective communication and team collaboration for optimal results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Shift Manager
Pollo Campero
03.2021 - Current
- Oversee and manage the restaurant.
- Motivate, train, and ensure the restaurant is running following the company policies
- Maintain a positive work environment, and encourage good communication skills.
- Establish a good sense of adaptability, patience, and empathy to ensure customers are left with a memorable experience.
- Problem-solve issues with the restaurant and team problems
- Make sure all machinery and appliances are kept in good shape.
- Coordinated shift schedules to optimize staffing levels during peak hours for improved service delivery.
- Implemented inventory management practices, reducing waste and ensuring product availability.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Monitored kitchen operations to maintain quality control and compliance with food safety regulations.
- Assist with Budget Management
- Supervised daily operations to ensure efficient service and adherence to health standards.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Machine Operator/General Help
Abbott Action
12.2023 - 09.2024
- Set up Industrial Machinery before a product is run.
- Inspect corrugated displays and boxes for their right measurements, flute type, and corrugation, as well as the quality of the print and die cuts being used per order.
- Work with CAD files to set up Platform Digital Cutting Tables for more detailed displays.
- Monitored equipment performance, identifying and resolving issues promptly.
- Complied with company and OSHA safety rules and regulations.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Education
High School - Pre-Engineering Academy ( CAD designs/ Robotics)
Mount Pleasant High School
Providence, RISkills
- Certified food safety manager
- Cash management supervision
- Customer Service
- Staff training
- Food safety practices
- Staff scheduling management
- Proficient in POS terminal usage
- Supply ordering and management
- Inventory control
- Fluent spanish
Languages
English
Spanish
Certification
ServSafe Certification
Timeline
Machine Operator/General Help
Abbott Action
12.2023 - 09.2024
Restaurant Shift Manager
Pollo Campero
03.2021 - Current
High School - Pre-Engineering Academy ( CAD designs/ Robotics)
Mount Pleasant High School
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