Summary
Overview
Work History
Education
Skills
Timeline
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Justin Merkel

Dallas,TX

Summary

Manufacturing professional with strong expertise in process optimization, quality control, and lean manufacturing principles. Proven track record of improving production efficiency and reducing waste while maintaining high standards. Strong focus on team collaboration and adaptability to evolving project requirements, ensuring reliable and efficient operations. Equipped with problem-solving skills, technical proficiency in CAD software, and commitment to continuous improvement.

Overview

15
15
years of professional experience

Work History

Research Engineer

True Velocity
06.2017 - 06.2025
  • Identified and developed research projects pertaining to material characterization, product innovation, manufacturing processes and equipment.
  • Set timelines and coordinated deliverables for R&D projects.
  • Designed testing protocols and equipment to quantitate quality of product in all stages of manufacturing processes.
  • Developed SOP's, troubleshooting guides, quality requirements and training guidelines for operators, service technicians, and engineers of manufacturing equipment.
  • Innovated manufacturing processes and equipment
  • Maintained crucial manufacturing equipment and produced machines capable of maintaining a >95% OEE.
  • Worked directly with machine integrators on requirements for manufacturing equipment
  • Summarized and presented data analysis, project statuses, and goals to upper management.
  • Reviewed technical documents such as specifications, test procedures, and manuals, ensuring accuracy and compliance with industry standards.
  • Mentored engineers, providing guidance on experimental design, data analysis, and interpretation of results.

Field Service Engineer

Rofin
01.2014 - 06.2017
    • Performed onsite installation, modification, training and maintenance of industrial Laser systems and equipment.
    • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
    • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
    • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues under high stress environments.
    • Increased customer throughput through machine and process control.
    • Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
    • Maintained a 100% Field Repair Rate throughout employment
    • Specialized in micro welding applications but also handled all other industrial Laser applications.

Laser Field Service Technician

Laser Advantage
01.2010 - 01.2014
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and trained on operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Repaired and maintained obsolete industrial Laser systems that no other provider would service.
  • Maintained personal relationships with clients, even to this day.
  • Out of several hundred service visits, one client I failed to repair. I had broke the customer's Laser rod during a service visit. Still haunts me till this day.
  • Serviced multiple clients per week every week even internationally

Education

Associate of Applied Science - Laser Electro Optics

Texas State Technical College
Waco, TX
08-2008

Skills

  • Effective team collaboration
  • Project Management and Presentation
  • Process/ Product Innovation
  • Extensive experience in manufacturing
  • Advanced Problem Solving
  • 3d Modeling
  • Industrial Laser Application SME
  • Machine Logic
  • Machine Integration
  • Lean Manufacturing
  • Scrum Master
  • Model Analysis

Timeline

Research Engineer

True Velocity
06.2017 - 06.2025

Field Service Engineer

Rofin
01.2014 - 06.2017

Laser Field Service Technician

Laser Advantage
01.2010 - 01.2014

Associate of Applied Science - Laser Electro Optics

Texas State Technical College

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