Justin Messia

Server

Wicked Cantina

01.2024 - 05.2024

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Inspected dishes and utensils for cleanliness.
Checked guests' identification before serving alcoholic beverages.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Assisted in the Grand Opening of the Restaurant

Summary

Overview

Work History

Server

Server

Education

Diploma -

Skills

Accomplishments

Timeline

Server

Server

Diploma -

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