Justin Metcalfe
Buna
Summary
Dynamic professional with a proven track record at C3 Oil Company, excelling in customer service and cash handling expertise. Skilled in driving sales through upselling techniques and maintaining high accuracy in transactions. Demonstrated ability to train and onboard new staff, enhancing team efficiency by 30%. Expert in balancing customer needs with loss prevention strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
C3 Oil Company
08.2024 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
Home Health Aide
Jordan Health Services
07.2019 - 12.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Administered medications in accordance with doctor's instructions.
CNA Student
Silsbee Oaks Healthcare
02.2019 - 07.2019
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
Night Shift Manager
Subway
09.2017 - 03.2018
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Prepared materials for following shift.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Completed routine store inventories.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Provided first-rate service to all customers regardless of time or concern.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Submitted orders for new inventory.
- Oversaw restocking of supplies and other functions to prepare for daytime business.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08-2025
Skills
- Returns processing
- Product restocking
- Drawer balancing
- Credit and cash transactions
- Ordering and stocking
- ID verification
- Cash handling expertise
- Cleaning and sanitizing
- Multitasking and organization
- Time management skills
- Merchandise restocking
- Training and onboarding
Certification
- TABC License
- Food Handlers License
Timeline
Cashier
C3 Oil Company
08.2024 - Current
Home Health Aide
Jordan Health Services
07.2019 - 12.2019
CNA Student
Silsbee Oaks Healthcare
02.2019 - 07.2019
Night Shift Manager
Subway
09.2017 - 03.2018
- TABC License
- Food Handlers License
High School Diploma -
Penn Foster Career School
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