Justin Michles
Emergency Response Coordinator
Mission Viejo,CA
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
22
22
years of professional experience
Work History
Junior Associate
Doma of California Inc
08.2021 - 07.2022
- Opened 10- 30 orders daily depending on business levels
- Established and maintained positive relationships with Mortgage Brokers, Escrow officers and Lenders
- Answered phones
- Worked with teams of six people
- Microsoft Outlook experience
- ResWare software experience
- Verified payroll each week
- Worked varied hours, days, nights and weekends as business needs dictate.
- Mentored and coached other team members to meet our daily goals.
Assistant Manager
Regal Entertainment Group
04.2011 - 08.2021
- Concessions sales and food handling experience
- Usher in charge of cleaning theaters, operating trash compactors, washing dishes, sweeping and mopping floors.
- Quality checker in charge of making sure guests are happy and their movie is functioning properly
- Loading, unloading and labeling stock
- Cash and safe handling Customer service problem solving
- Projection experience, including bulb changes on our Sony and Barco projectors
- Master in projection maintenance, builds via SPLS, inserting keys and allocations
- Placed weekly concessions orders, incoming and outgoing
- Nightly and Weekly closing experience as well as imputing counts and closing day in our system
- Verified and Finalized payroll
- Onboarding training for new hires as well as setting up and conducting interviews
- Pay invoices
- Conducted performance reviews
- Managed crews of 10-15 people daily
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Offered hands-on assistance to customers while assessing needs
Maintenance Supervisor
Parks and Buildings
Norco, CA
02.2006 - 04.2017
- Operated lighting for city parks
- Locked up restrooms and secured buildings
- Operated city vehicles such as tractors, bobcats, and water trucks
- Managed work release crews of over 20 people
- Created schedules and bookings for events
- Set up sound systems for sports events, weddings, and concerts.
Education
Some College (No Degree) -
Riverside Community College
Riverside, CASome College (No Degree) - Music Education
Vanguard University of Southern California
Costa Mesa, CAHigh School Diploma -
Norco High School
Norco, CA2004
Skills
- Outstanding leadership
- Excellent customer service
- Exceptional team player and motivator
- Work Planning and Prioritization
- Mechanically inclined
- Loyal and Trustworthy
- Hard working
- Data Recording
- Workforce Management
Certification
IICRC Fire and Smoke
Timeline
Junior Associate
Doma of California Inc
08.2021 - 07.2022
Assistant Manager
Regal Entertainment Group
04.2011 - 08.2021
Maintenance Supervisor
Parks and Buildings
02.2006 - 04.2017
Some College (No Degree) -
Riverside Community College
Some College (No Degree) - Music Education
Vanguard University of Southern California
High School Diploma -
Norco High School