Summary
Overview
Skills
Work History
Education
Timeline
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Justin Miles Lee

Justin Miles Lee

Teacher
Denver,CO

Summary

Aiming to utilize customer service and teamwork skills to help ensure seamless shopping experiences. Eager to enhance the store's vibrancy through strong communication, quick problem-solving, and adaptability.

Overview

14
14
years of professional experience

Skills

  • Excel in customer service, building strong relationships and delivering high-quality service through clear communication, problem-solving, and personalized support
  • Proficient in inventory management and driving operational efficiency
  • Demonstrated leadership in promoting teamwork in educational and retail settings with proven track record of mentoring diverse teams
  • Keen attention to detail for enhancing customer experiences by understanding consumer needs

Work History

Guest Teacher

Jefferson County Open School
01.2023 - Current
  • Developed and implemented engaging, differentiated lesson plans using modern educational technologies and strategies to meet diverse needs of students, fostering inclusive and dynamic learning environments.
  • Cultivated strong relationships with students, colleagues, and administration, promoting collaborative and positive educational atmospheres focused on student engagement and success.
  • Monitored and assessed student progress, providing timely and constructive feedback while adapting teaching methods to encourage critical thinking, problem-solving, and active participation in group discussions and activities.

Developed and implemented engaging, differentiated lesson plans for classrooms averaging 25 students, utilizing modern educational technologies and strategies to cater to diverse learning needs, promoting inclusivity and dynamism in learning environments.
Cultivated strong relationships within a school community of over 100 students and staff, fostering collaborative and positive educational atmospheres that led to a 20% increase in overall student engagement and success metrics.
Monitored and assessed the progress averaging of 25 students per class, providing timely and constructive feedback, which contributed to a 15% improvement in critical thinking and problem-solving skills, as evidenced by testing.

Fulfillment Manager

Supliful
06.2023 - Current
  • Independently managed weekend operations, overseeing shipments averaging 300 products daily and ensuring all shipment and operational goals were met efficiently.
  • Proactively monitored inventory levels and communicated with team to address and fulfill stock needs, maintaining optimal inventory management.
  • Implemented process optimizations that enhanced operational efficiency and reliability, securing continuous satisfaction of key clients by ensuring their orders were prioritized and accurately fulfilled.

Personal Shopper

Uber Eats
01.2017 - 06.2023
  • Delivered orders 20% faster than average delivery time, maintaining 99% customer satisfaction rating across 2000+ deliveries.
  • Achieved 99% accuracy rate in order fulfillment by meticulously reviewing and adapting to changes in customer orders.
  • Proactively communicated with customers for substitutions, enhancing transparency and achieving 98% satisfaction rate with order adjustments.

Front End Supervisor

Whole Foods Market
01.2015 - 02.2018
  • Managed and coordinated breaks and lunches for team of 5-15 cashiers per shift, ensuring optimal staffing during peak hours and reducing customer wait times by efficiently adjusting cashier availability.
  • Trained and developed front end team, enhancing PLU capabilities and customer service, contributing to surpassing monthly sales targets and improving customer feedback scores.
  • Oversaw inventory and cash flow management across checkout stations, streamlining cash-up processes and significantly reducing discrepancies, maintaining store readiness and effectively meeting customer needs.

Department Manager

Urban Outfitters
04.2010 - 01.2015
  • Streamlined inventory management by aligning ordering with sales forecasts, significantly reducing excess inventory by 25% and cutting shrinkage, contributing to 15% increase in profit margins.
  • Developed and executed inventory strategies that enhanced operational efficiency, leading to 20% reduction in operational costs and 10% boost in sales, underpinning both business objectives and team creative expression.
  • Led inventory and receiving efforts, ensuring stock levels were precisely matched with sales forecasts, resulting in 30% improvement in product turnover. Collaborated with various departments and merchandising team to strategically place merchandise, boosting sales floor productivity and customer satisfaction.

Education

Bachelor of Arts - English Education

Metropolitan State University of Denver
Denver, CO
05.2024

Associates of Arts - Psychology

Community College of Denver
Denver, CO
2021

Timeline

Fulfillment Manager

Supliful
06.2023 - Current

Guest Teacher

Jefferson County Open School
01.2023 - Current

Personal Shopper

Uber Eats
01.2017 - 06.2023

Front End Supervisor

Whole Foods Market
01.2015 - 02.2018

Department Manager

Urban Outfitters
04.2010 - 01.2015

Bachelor of Arts - English Education

Metropolitan State University of Denver

Associates of Arts - Psychology

Community College of Denver
Justin Miles LeeTeacher