Justin MILLER
Boone,NC
Summary
Dedicated and results-oriented professional with a strong background in smart home media integration, computer/network troubleshooting, sales, and customer service. Proven ability to provide effective solutions, enhance customer satisfaction, and optimize operational efficiency. Seeking a challenging role to leverage technical expertise, sales skills, and commitment to customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Case Manager
55Silver
11.2022 - Current
- Census and Audits, Client Intakes, Certified Substance abuse counselor
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Software Support Technician
ECR Software
10.2020 - 09.2022
- Maintenance and Ecommerce module manager, Networking, Customer service and troubleshooting
- Executed data collection and performance-improvement activities to support RRT activations.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Excellent communication skills, both verbal and written.
Sales Representative, Assistant Manager
U.S. Buildings - Elephant Structures
02.2015 - 10.2020
- Customer service and Building advisor
- Trained new associates in successful sales and performance strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Manager, Installer, Customer Service
Audio Video Headquarters
07.2005 - 09.2014
- Developed and maintained relationships with customers and suppliers through account development.
- Developed detailed plans based on broad guidance and direction.
- Launched quality assurance practices for each phase of development
Education
Bachelor of Science - Graphic Arts And Imaging Technologies
Appalachian State University
Boone, NC12.2013
Biology flash animations -
Ricochet Productions - Internship
Front Desk/Customer service - undefined
Precision Printing -Internship
Skills
- Adobe Creative Suite
- Smart home integration
- Pricing Pro, Excel
- Custom fit and wired homes based on customer specifications
- Software support technician Level 2
- Ecommerce and Maintenance Module Manager
- SQL and Linux
- Individualized counseling
Certification
- Certified Substance Abuse Counselor – SUDRC, 2023
- Certified in First Aid, 2023
Timeline
Case Manager
55Silver
11.2022 - Current
Software Support Technician
ECR Software
10.2020 - 09.2022
Sales Representative, Assistant Manager
U.S. Buildings - Elephant Structures
02.2015 - 10.2020
Manager, Installer, Customer Service
Audio Video Headquarters
07.2005 - 09.2014
Front Desk/Customer service - undefined
Precision Printing -Internship
Bachelor of Science - Graphic Arts And Imaging Technologies
Appalachian State University
Biology flash animations -
Ricochet Productions - Internship