Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Miller

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call

Overview

12
12
years of professional experience

Work History

Information Technology Specialist

Kuehne & Nagel
08.2023 - 09.2025
  • Set up network profiles, security permissions and file sharing systems.
  • Enhanced system performance by implementing and maintaining hardware and software upgrades.
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Installed and configured network printers and other peripheral devices.
  • Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.

System Analyst

William Carter Company (Carter's)
08.2019 - 11.2022
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Oversaw installation of software programs and hardware systems to meet requirements.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Enhanced system efficiency by identifying and resolving complex technical issues.
  • Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
  • Collaborated with cross-functional teams to develop innovative solutions for business challenges.
  • Improved user satisfaction with system upgrades and regular maintenance tasks.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Used ticketing systems to manage and process support actions and requests.

Coordinator

Carter's Distribution Center
10.2016 - 08.2019
  • Received and responded to customer requests via letter, email, telephone and in-person approaches.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Provided instruction, coaching and motivation to all employees during the shift.
  • Oversaw loading and unloading of packages in the warehouse.
  • Communicated clear expectations and goals to each team member.
  • Audited and corrected discrepancies in inventory numbers.
  • Completed daily cycle counts to maintain accuracy of records.
  • Managed and supervised a team of 30 associates in inventory and receiving activities.
  • Forecasted manpower requirements based on daily workload and company targets.

Inventory Control Specialist

Carter's Distribution Center
10.2013 - 10.2016
  • Used equipment like forklifts and pallet jacks to move inventory.
  • Audited and corrected discrepancies in inventory numbers.
  • Completed daily cycle counts to maintain accuracy of records.
  • WMOS(warehouse management systems) proficiency
  • Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints
  • Operated PC and RF-based computer systems with a high level of accuracy.

Education

Associate of Applied Science - Information And Computer Systems

Georgia Gwinnett College
Lawrenceville, GA
01.2018

Skills

  • Warehouse management systems
  • Motivated team player
  • Detail-oriented
  • Written and oral communication
  • Proficient in MS Office
  • Excellent work ethic
  • Root Cause-Analysis
  • Supply Chain Applications Systems
  • Problem-solving skills
  • Oracle Application Server
  • SQL Server Database
  • IT troubleshooting
  • End user support
  • Device configuration
  • Software updates
  • Permissions management
  • Technical support
  • Technical troubleshooting
  • System administration
  • User support
  • Microsoft outlook
  • Ticket management
  • Technical issues analysis

Timeline

Information Technology Specialist

Kuehne & Nagel
08.2023 - 09.2025

System Analyst

William Carter Company (Carter's)
08.2019 - 11.2022

Coordinator

Carter's Distribution Center
10.2016 - 08.2019

Inventory Control Specialist

Carter's Distribution Center
10.2013 - 10.2016

Associate of Applied Science - Information And Computer Systems

Georgia Gwinnett College

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