Justin Milstead
Homestead,FL
Summary
Dynamic Servant Leader with 10+ years of experience in project management, disaster response, and emergency management. Expert in team building and Agile methodology with an eye for detail and ability to exceed goals for maximum profit. Known for innovative problem solving and process improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Team Leader
Nan McKay & Associates
Miami, FL
11.2023 - Current
- Manage and advocate for the assigned caseload of affected residents
- Survey family needs and conduct outreach within required time frames
- Meet with residents in their homes and/or community spaces
- Educate participants on program requirements and family obligations
- Resolve concerns between owners, tenants and the Public Housing Authority (PHA)
- Process all transactions and information within the PHA's required business systems
- Maintain accurate and complete records
- Provide excellent customer service to participants, landlords, co-workers, clients and vendors
- Conduct all job functions in alignment with the PHA's Administrative Plan, HUD regulations and other state and local requirements
- Identify and present housing options to affected residents
Associate Project Manager
Viriya Consulting, LLC.
Columbia, SC
08.2021 - 05.2023
- Lead and supervised 8 team members conducting on-site assistance to ERAP and HAF applicants
- Efficiently conducted team and group trainings to entire staff to communicate everchanging grant regulations and rules
- Provided team members with guidance into complex application, and/or system issues
- Interacted with cross-functional support groups to manage day-to-day operations and identified/resolved operational problems using defined processes, expertise and judgment
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Mentored and guided employees to foster proper completion of assigned duties
- Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement
- Coordinated and facilitated project management meetings, discussions and brainstorming sessions
- Established open and professional relationships with team members to achieve quick resolutions for various issues
Assistant Project Manager
Ashbritt/IEM - Medpro Staffing
FL
01.2021 - 06.2021
- Provided direct support to the site incident commander by setting up communication channels, requesting authorities' presence during incidents, and training team members
- Maximized team productivity by setting schedules and task assignments for 40+ subordinate employees
- Performed administrative functions involved in receiving and directing people who call or visit the installation
- Lead and performed records information management work which includes training, planning, and other activities involved with records creation, maintenance, use, and disposition following policies
- Maintained communications with multiple agencies to ensure the site operations ran efficiently
- Maintained knowledgeable and up to date, on COVID testing and vaccine procedures and protocol
- Proficiently filed official forms such as ICS 201, ICS 202, ICS 203, ICS 204, ICS 208, ICS 209, ICS 211, ICS 213 and ICS 214
Project Manager
W6 Custom Woodworking
Atlanta, GA
07.2018 - 12.2020
- Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers
- Supervised policies and procedures for professional work involving construction, supplies, and services
- Supported project managers during different stages of operations by producing work schedules for employees
- Evaluated policies and procedures to solve disputes between customers and employees
- Guided manners about sources of supply, cost factors, and requirements characteristics
- Installed new software for system updates to enhance technical productivity
- Communicated consistently with customers, clarified complex concerns, and recommended solutions based on regulations
- After successful completion, consolidated termination and closeout of contracts
- Lead teams of 4-6 personnel throughout daily assignments and worked closely with other contractors to meet deadlines
CBRN Military Leader
Illinois Army National Guard
Springfield, IL
12.2013 - 06.2020
- Assisted in the setup of Chemical, Biological, Radiological, and Nuclear (CBRN) defense measures as well as training and supervising peers in the proper operation of CBRN defense equipment
- Assigned to the Illinois National Guard Search and Rescue Team
- Called to action during several emergency response operations such as tornados, floods, and blizzards; throughout 7 years
- Supported joint and combined arms operations during Defense Support of Civil Authorities operations and Immediate Response Authority (emergency response operations) in the state
- Served as the leadership's advisor on manners concerning CBRN and hazardous materials, ensuring compliance with safety guidelines and protocols during equipment management
- Ensured proper use of protective gear and best practices of over 50 personnel during field training sessions
- Preformed periodic audits, inventories, and assessments to vet the validity, equipment, and services as needed
- Conducted 80+ Secret-level Security transportation missions to and from combat zones in Syria
Skills
- Critical Thinking
- Integrity
- Priority management
- Operations management
- Inventory oversight
- Contract Management
- Training & Development
- Professional Representation
- Hazardous material experience
- Quality Improvement
- People Management
- Documentation And Reporting
Certification
IS-100 Introduction to incident command system
IS-200 Basic Incident Command system for initial response
IS-700 Introduction to national incident management system
IS-800 National Response Framework
IS-300 Intermediate ICS for Expanding Incidents
Hazardous Materials Certification: Awareness
Hazardous Materials Certification: Operations
IS-0027 Orientation to FEMA Logistics
IS-0103 Geospatial Information System Specialist
IS-0240 Leadership and Influence
IS-0393 Introduction to Hazard Mitigation
IS-1014 Integrating 406 Mitigation considerations
IS-0045 Continuous Improvement Overview
IS-0027 Orientation to FEMA Logistics
IS-0270 National Mitigation Framework
IS-0101 Preparing for Federal Disaster Operations: FEMA
IS-0102 Preparing for Federal Disaster Operations: FEMA Response Partners IS-0103 Geospatial Information System Specialist (GIS)
IS-0201 Forms for Incident Action Plan Development
IS-0212 Unified Hazard Mitigation Assistance (HMA)
IS-0241 Decision Making and Problem Solving
IS-0328 Plan Review for Local Mitigation Plans
IS-2200 Basic Emergency Operations Center Functions
Basic Leadership Course (BLC)
Distributed Leaders Course I & II
Timeline
Leasing Team Leader
Nan McKay & Associates
11.2023 - Current
Associate Project Manager
Viriya Consulting, LLC.
08.2021 - 05.2023
Assistant Project Manager
Ashbritt/IEM - Medpro Staffing
01.2021 - 06.2021
Project Manager
W6 Custom Woodworking
07.2018 - 12.2020
CBRN Military Leader
Illinois Army National Guard
12.2013 - 06.2020