Managed electromechanical suppliers and CMs by qualifying new sources and negotiating commercial and technical terms, ensuring optimal supplier performance.
Developed strategies for cost savings, cost avoidance, and revenue generation, while strictly ensuring risk mitigation and supplier quality.
Facilitated ideation sessions with EMS partners, conducted process reviews and costed BOM analyses to identify and prioritize cost-saving opportunities.
Collaborated with R&D, Quality, Procurement, and Strategic Sourcing to align global sourcing strategy and execute phase-gate deliverables, enhancing cross-functional coordination.
Support Engineer
Nano Dimension
Austin, USA
02.2022 - 11.2024
Installed, maintained, troubleshot, calibrated, repaired, upgraded, and retrofitted various systems to ensure optimal performance.
Service new and existing Nano Dimension systems across globally.
Demonstrate system capabilities, provide customer training, and analyze system operation.
Enhanced remote support from 20% to 50% by developing new procedures and structure for global customer support team.
Collaborated with sales engineers and supply chain team to enhance service delivery, identify improvement opportunities, and manage customer inventory effectively.
Facilitated bi-weekly and monthly meetings to strengthen customer satisfaction and service relationships.
Managed administrative tasks including trip planning, expense reporting, and field report organization to streamline operations.
Technical service / Applications Engineer
Koh Young America
Austin, USA
12.2020 - 01.2022
Utilized troubleshooting skills to minimize downtime in high-yield production environments.
Install, calibrate, repair, retrofit, and provide training for various SPI and AOI machines.
Trained customers on programming methods, decreasing fall calls and enhancing overall equipment effectiveness and machine performance.
Proposed and implemented solutions to address technical challenges, facilitating customer transitions from development to production.
Recommended and implemented preventive maintenance best practices, enhancing equipment reliability for customers.
Collaborated with sales engineers to address and fulfill customer requirements effectively.
Supported qualification builds and conducted various qualification tests.
Centralized company data management to improve document accessibility.
SMT Manufacturing Engineer
GE Current Lighting Solutions
East Flat Rock, USA
02.2019 - 12.2020
Managed processes and programs supporting production across three SMT lines, ensuring operational efficiency.
Developed programs for laser etch, solder printing, pick and place, reflow oven, and automated optical inspection machines to facilitate successful NPIs.
Evaluated and approved PCB designs for manufacturability.
Established and managed DVP/PVP processes and verifications to ensure product quality.
Trained engineering assistants, technicians, and operators to improve quality and knowledge.
Develop standard procedures and work instructions for equipment operation and programs.
Collaborated with vendors to enhance inventory management and standardize barcodes, improving overall process efficiency.
Standardize PCBA packing material to reduce cost and inventory.
Junior Design Engineer
Industrial Automated Systems (IAS)
Raleigh, USA
11.2016 - 01.2019
Developed Ignition SCADA program for generating trends, tracking efficiency rates, historizing, and updating real-time production data, enhancing decision-making for manufacturers.
Provided automation support with Wonderware Historian, Factory View Studio HMI, and Rockwell PLC for Pfizer Inc., improving system performance and reliability.
Designed electrical panels, created wiring diagrams and documentation for automation system projects to enhance operational reliability.
Created architectural plan layouts and utilized DAILux software to design, calculate, and visualize lighting, ensuring effective illumination solutions.