Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Mobley

New York

Summary

  • Motivated office administrator .
  • Proficient in data entry.
  • Thriving in a dynamic and fast paced environment.
  • Seeking a position of increased responsibility with room for advancement.


Overview

17
17
years of professional experience

Work History

LTSS Coordinator

Metro Plus Health
02.2024 - Current
  • Enhanced client satisfaction by effectively coordinating and managing LTSS services.
  • Streamlined communication between providers and clients, ensuring timely access to necessary services.
  • Maintained accurate records of client interactions and services provided, ensuring compliance with regulations and standards.
  • Addressed any concerns or barriers that arose during service delivery, ensuring resolution in a timely manner.
  • Worked closely with families to address any concerns or questions regarding LTSS services for their loved ones.
  • Coordinated with healthcare providers to ensure timely exchange of information related to client medical history.
  • Communicated with patients, ensuring that medical information was kept private.
  • phones calls to members to ensure their services was activated

Medical Secretary

Weill Cornell Medical Center
12.2021 - 12.2022
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Maintained current and accurate medical records for patients.
  • Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.
  • Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Coordinated customer service, patient scheduling and billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Supported office staff and operational requirements with administrative tasks.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Surgical Scheduler

Memorial Sloan Kettering
02.2021 - 07.2021
  • Receive scheduling information from surgeon’s / interventionalists secretaries / sessions assistants and endoscopy physician’s and / or designee.
  • Enter cases into the OR information system according to established scheduling policies. Offer alternative solution if case does not meet scheduling guidelines / policies.
  • Receive information regarding procedure changes, patient order, adding and cancelling of cases and makes appropriate changes to reservation request.
  • Reinforce established OR Scheduling / Documentation policies / procedures with the surgeons and their offices.
  • Assist surgical office with the selection of appropriate surgical procedure codes/pick list numbers.
  • Make appointments for needle localizations and pre-operative nuclear medicine procedures.
  • Contact physicians regarding overbooking of cases. Reinforce established OR Scheduling Guidelines with physicians and their offices.
  • Alert OR Scheduling Manager of potential scheduling problems that cannot be resolved by scheduler.
  • Utilize the Surgical Time Away Calendar in order to assist with appropriate utilization of OR Time.
  • Perform various clerical duties to meet departmental needs, including screening all incoming phone calls, fax/mail information to endoscopy patients, etc.
  • Maintain up-to-date, organized, accurate records and files. Complete all administrative tasks requested by the Department.
  • Review OR surgical case to ensure appropriateness of reservation.
  • Assist surgical offices with selection of appropriate surgical CPT codes.
  • Review scheduled cases for concordance with physicians' privileges.
  • Resolve issues regarding incorrect/inadequate scheduling information received from physician's offices.

Patient Services Associate

Memorial Sloan Kettering Patient Services
11.2019 - 01.2021
  • Generates and prints all necessary reports Uses an exception file and unit round sheet to ensure that every patient listed has a menu to be distributed; checks that information on the menu (i.e., name, room number, identification number, and diet order) Check updated emails on diet changes, and Ensures that corrective action is taken if information is incorrect or missing.
  • Resolves which patients have not received menus; distributes menus at established times.
  • Assesses which meal ordering system is appropriate during the patient’s stay based on established criteria.
  • Assists patients to make meal selections on menu; offers substitutions if patient is unsatisfied with standard menu options.
  • Contacts patients who did not order a meal on assigned units Identifies reason(s) for missed meal and resolves appropriate intervention as per departmental procedures.
  • Responds to and follows up on requests and questions from all individuals within agreed upon time frames.
  • Ensures clear understanding of patient requests and asks questions when necessary.
  • Provides information based on job knowledge to clarify issues, explain procedures, provides alternatives and lessen anxiety Responds to special requests or additional items immediately Refers to other appropriate staff when necessary

Client Service Assistant

Willkie Farr & Gallagher LLP
12.2017 - 10.2019
  • Stocked condiments, beverages and plates for diners.
  • Took food and beverage orders and conveyed special requests or concerns to kitchen.
  • Set up buffet service and dining areas for up to 150 meals per shift.
  • Facilitated communication between various departments, fostering strong working relationships and promoting effective collaboration within the organization.
  • Coordinated office supply inventory, placing orders as necessary to maintain appropriate stock levels and prevent disruptions in daily operations.
  • Managed incoming and outgoing mail, ensuring timely delivery and accurate distribution to relevant departments.
  • Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
  • Monitored stock of office supplies to report shortages to management.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.

Guest Service Associate

IPic Theaters
09.2016 - 10.2017
  • Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Planned coverage needs and organized services to support incoming special events.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Supervised administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Guest Services Supervisor

Bow Tie Cinemas LLC
01.2007 - 01.2015
  • Developed and implemented strategies to improve guest experiences and build loyalty.
  • Monitored reviews and social networking sites and feeds to respond to questions or complaints.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Trained junior team members in customer service strategies and property policies.
  • Coordinated arrivals and departures of VIPs.
  • Supervised and guided new employees and responded quickly to questions, which improved understanding of job responsibilities.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.

Education

H.S -

New York University, Norma Thomas High School
New York, NY

High School Diploma -

New York University
New York, NY

Skills

  • Clerical support
  • Excellent multi-tasking ability
  • Clear oral written communication
  • High accuracy
  • Detail-Oriented
  • Time Management
  • Customer Service

Timeline

LTSS Coordinator

Metro Plus Health
02.2024 - Current

Medical Secretary

Weill Cornell Medical Center
12.2021 - 12.2022

Surgical Scheduler

Memorial Sloan Kettering
02.2021 - 07.2021

Patient Services Associate

Memorial Sloan Kettering Patient Services
11.2019 - 01.2021

Client Service Assistant

Willkie Farr & Gallagher LLP
12.2017 - 10.2019

Guest Service Associate

IPic Theaters
09.2016 - 10.2017

Guest Services Supervisor

Bow Tie Cinemas LLC
01.2007 - 01.2015

H.S -

New York University, Norma Thomas High School

High School Diploma -

New York University

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Justin Mobley