Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Justin Molina

Concord,CA

Summary

Dedicated and multi-certified IT professional with a strong leadership background. My proficiency lies in effectively planning, installing, configuring, and optimizing IT infrastructures to achieve high availability and peak performance. I thrive in leading teams and driving IT initiatives that align with organizational goals. My commitment to staying caught up on industry trends ensures that I deliver innovative solutions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Head of IT

AnyRoad
09.2021 - 09.2024
  • Led the planning and execution of major technology infrastructure upgrades and migrations, ensuring minimal downtime and maximum performance. Successfully migrated core systems with 99.9% uptime during transitions.
  • Co-led the preparation and successful completion of annual SOC 2 audits, ensuring that all IT processes and systems met stringent security and compliance standards.
  • Developed and implemented a comprehensive vendor risk management program, evaluating and monitoring third-party vendors to ensure alignment with security policies and risk tolerance.
  • Worked closely with vendors to negotiate contracts and select appropriate products or services.
  • Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
  • Provided company users with tech support for IT problems and account maintenance.

Head of IT / Director

Lendup
02.2020 - 02.2022
  • Led the development and execution of the organization's IT strategy, aligning technology initiatives with business goals to drive innovation, efficiency, and growth.
  • Developed and managed the IT department's budget, ensuring alignment with the organization's financial goals. Successfully optimized resource allocation, leading to a 20% increase in project delivery efficiency.
  • Led vendor selection, management, and contract negotiations for hardware, software, and service providers. Secured favorable terms that resulted in a 15% reduction in annual IT expenses, and improved service levels across key vendors.
  • Ensured the organization's IT systems and processes align with industry standards and regulatory requirements, implementing security measures that reduced security incidents.
  • Led collaborative efforts with cross-functional teams to discern and prioritize critical IT projects to meet challenging deadlines.

Senior System Administrator / Helpdesk Support

Lendup
10.2018 - 02.2020
  • Investigated, resolved, and efficiently closed 95% of user-reported Mac/PC issues and application discrepancies within 24 hours, utilizing Jira service management.
  • Managed the organization's infrastructure, including networks, software systems, and cloud architecture, achieving 99.9% system uptime.
  • Provided network support, including the configuration and maintenance of WiFi, routers, firewalls, switches, and VPNs, ensuring 99.9% network uptime.
  • Managed and optimized mobile device environments using Jamf, and Intune, ensuring secure and compliant deployment of 500+ mobile devices across the organization.

Genius

Apple Inc.
06.2016 - 10.2018
  • Diagnosed and resolve complex Mac hardware and software issues for external clientele, ensuring seamless functionality and customer satisfaction.
  • Executed hands-on repairs on a diverse range of consumer devices, employing a blend of technical expertise and precision to restore optimal performance.
  • Mentored fellow technicians, delivering constructive feedback to nurture their professional development and enhance team effectiveness.

Genius Administrator

Apple Inc.
12.2013 - 12.2016
  • Directed and supervise repair room personnel while implementing and refining operational protocols to optimize efficiency and service quality.
  • Cultivated and nurture strong relationships with Genius Grove leaders, serving as a reliable liaison to address concerns promptly and facilitate seamless communication channels.
  • Strategically administered the monthly expenditure budget for supplies and in-store devices, balancing fiscal responsibility with operational needs to ensure resource optimization and cost-effectiveness.

Education

Full Sail University
Winter Park, FL

Skills

  • Budget administration
  • Collaboration
  • Communication
  • Disaster recovery
  • Enterprise network management
  • Google Cloud Platform (GCP)
  • Leadership
  • Mobile device management
  • Project management
  • SecOps
  • Security solutions
  • SOC II
  • System monitoring
  • Training and mentoring
  • Vendor management
  • Workflow planning

Certification

  • ACMT, 01/01/16 - Present
  • CompTIA A+, 12/01/18
  • JAMF 100-300, 02/01/20 - 02/01/23
  • Cisco Certified Technician (CCT), 12/01/18
  • DSSE Digium/Switchvox, 03/01/19 - Present

Timeline

Head of IT

AnyRoad
09.2021 - 09.2024

Head of IT / Director

Lendup
02.2020 - 02.2022

Senior System Administrator / Helpdesk Support

Lendup
10.2018 - 02.2020

Genius

Apple Inc.
06.2016 - 10.2018

Genius Administrator

Apple Inc.
12.2013 - 12.2016

Full Sail University

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Justin Molina