Justin Montesano
Toms River,NJ
Summary
To further my skills and advance knowledge to create new skills I can use for further opportunities Hardworking Restaurant Manager with 10 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
The Atlantic House
Atlantic Highlands, NJ
05.2021 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Created detailed reports on weekly and monthly revenues and expenses.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Updated computer systems with new pricing and daily food specials.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Optimized profits by controlling food, beverage and labor costs.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
- Delegated work to staff, setting priorities and goals.
- Inspected dining and serving areas for cleanliness and proper setup.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Distributed food to service staff for prompt delivery to customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Chilis Manager
Chili's Bar and Grill
Toms River, NJ
12.2018 - 04.2021
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Managed accounts payable, accounts receivable and payroll.
- Updated computer systems with new pricing and daily food specials.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coached staff on strategies to enhance performance and improve customer relations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Distributed food to service staff for prompt delivery to customers.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Oversaw food preparation, production and presentation according to quality standards.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Resolved problems or concerns to satisfaction of involved parties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
Server/Bartender
Chilis
Toms River, NJ
12.2014 - 01.2019
- Wait on tables
- Do the Togo station
- Expedite food
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Fuel Associate
WAWA
Toms River, NJ
04.2014 - 11.2015
- Fuel cars
- Take out the trash
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Checked gas pumps for leaks or malfunctions and repaired faults.
- Prepared daily records of food and gas sales and balanced register drawers.
- Processed gas and amenities payments.
- Sold store items and vehicle services to customers.
- Washed windshields and checked fluid levels and air pressure as courtesy to customers.
- Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
- Provided customers with information about local roads or highways.
Experience Cashier
Rosatos Save Mart
Toms River, NJ
06.2012 - 12.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Associates Degree -
Ocean county College
05.2018
High School Diploma -
Toms River High School North
06.2014
Skills
- Scheduling Staff
- Staffing and Sales Reporting
- Inventory Management
- Restaurant Operations Management
- Documentation and Recordkeeping
- Money Handling
- Database Interface and Query Software
- Recruitment and Hiring
- Relationship Building
- Labor and Overhead Cost Estimation
- Front of House Management
- Anticipating Problems
- Problem-Solving
- Training and Onboarding
- Problem Solving
- Back of House Management
- Fire Safety Regulations
- Health Code Compliance
- Organization and Prioritization
- Supervisory Skills
- Staff Development Talent
- Full Service Restaurant Background
- Brand Standards Promotion
- Menu Development
- Proven Sales Record
Certification
- ServSafe
Timeline
Restaurant Manager
The Atlantic House
05.2021 - Current
Chilis Manager
Chili's Bar and Grill
12.2018 - 04.2021
Server/Bartender
Chilis
12.2014 - 01.2019
Fuel Associate
WAWA
04.2014 - 11.2015
Experience Cashier
Rosatos Save Mart
06.2012 - 12.2013
Associates Degree -
Ocean county College
High School Diploma -
Toms River High School North
Similar Profiles
JiVaughn JonesJiVaughn Jones
Residential Specialist at Atlantic Health, G.R.O.W.T.H. HouseResidential Specialist at Atlantic Health, G.R.O.W.T.H. House
Mark WestonMark Weston
Specialist - Quality Assurance & Compliance at Virgin Atlantic & Virgin Atlantic HolidaysSpecialist - Quality Assurance & Compliance at Virgin Atlantic & Virgin Atlantic Holidays
KELLY RAMOSKELLY RAMOS
Registered Nurse at Atlantic Health System, Atlantic Medical GroupRegistered Nurse at Atlantic Health System, Atlantic Medical Group
Agnes WhitfieldAgnes Whitfield
Head Field Hockey Coach at Central Regional High SchoolHead Field Hockey Coach at Central Regional High School
Rebecca BreitenbachRebecca Breitenbach
Server at IhopServer at Ihop