Justin Monzingo
Peoria,AZ
Summary
Accomplished Telecommunications professional skilled in coordinating systems upgrades, software and hardware installations and process improvements. Demonstrated success in collaborating with cross-functional teams to drive project completion. Personable and focused with 14 years of industry experience. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Service Assurance Support II
Cox Communications
Phoenix, AZ
05.2021 - Current
- Maintained up-to-date knowledge of relevant technologies as assigned.
- Maintained positive working relationship with fellow staff and management.
- Provided technical support to customers over the phone and through email.
- Analyzed user needs to determine functional requirements for new applications or modifications of existing applications.
- Created documentation for new IT processes and procedures.
- Performed troubleshooting of network connectivity problems.
- Monitored performance of networks to ensure proper operation according to specifications.
- Diagnosed system failures or bugs and determined source of problem.
- Completed day-to-day duties accurately and efficiently.
- Assisted with troubleshooting network connectivity issues between on-premise resources and those hosted in the cloud.
- Configured and deployed cloud-based applications and services.
- Provided technical support to users on various cloud platforms such as VMware Cloud Solutions.
- Diagnosed problems with wireless networks and resolved them quickly and efficiently.
- Provided technical support to end users in resolving wireless connectivity issues.
- Configured, monitored, and troubleshot wireless LANs and access points.
Residential/Business Field Service Technician
Cox Communications
Phoenix, AZ
02.2010 - 05.2021
- Measured signal strength at utility poles.
- Created detailed documentation outlining best practices for cable installations and maintenance procedures.
- Analyzed customer requirements and developed customized cabling solutions that meet their needs.
- Installed, set up and repaired devices and system components.
- Provided technical expertise on how best to utilize available resources when deploying new networks or upgrades.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Installed and terminated coaxial, fiber optic, and category 5 cable in accordance with industry standards.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Completed tests on system components using RF meters, spectrum analyzers and other useful tools.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Set up modems and other hardware with necessary cables.
- Installed cabling from transport and wiring closets to customer access outlet.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Sunrise Mountain High School
Peoria, AZ05-2005
Skills
- Service Recommendations
- Technical Support
- Data Entry
- Customer Service
- Computer Skills
- Product Training
- Order Fulfillment
- Tech-Savvy
- Listening Skills
- Performance Goals
- Team Collaboration
- Excellent Communication
- Multitasking and Organization
Accomplishments
- Received overall top technician for residential and business multiple years in all categories
- Top Customer satisfaction Multiple years
References
References available upon request.
Timeline
Service Assurance Support II
Cox Communications
05.2021 - Current
Residential/Business Field Service Technician
Cox Communications
02.2010 - 05.2021
High School Diploma -
Sunrise Mountain High School
Similar Profiles
Molly HudlowMolly Hudlow
Senior Product Manager at Cox Communications, Cox MediaSenior Product Manager at Cox Communications, Cox Media
LaTricia FountainLaTricia Fountain
Auto Fleet Operation Specialist at Cox Communications, Cox AutomotiveAuto Fleet Operation Specialist at Cox Communications, Cox Automotive
Joel HenryJoel Henry
Independent Contractor at Cox Communications, DirecTV, Frontier CommunicationsIndependent Contractor at Cox Communications, DirecTV, Frontier Communications
James SchumacherJames Schumacher
Residential Cable Technician at Cox CommunicationsResidential Cable Technician at Cox Communications
Gloria KlugGloria Klug
VP of Marketing at Blue Cactus Consulting & Spectrum Technology SolutionsVP of Marketing at Blue Cactus Consulting & Spectrum Technology Solutions