Justin Moore
Caldwell,ID
Summary
Dedicated I.T. Consultant with a strong track record of problem solving while helping educate and facilitate local and overseas staff at the same time. Attentive Desktop Support Technician with 10 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Workstation Technician
ICCU
01.2022 - Current
- Improved workstation efficiency by streamlining hardware and software installations.
- Facilitated employee transition processes during departmental or role changes by ensuring seamless workstation migration and data transfer.
- Coordinated with vendors to address hardware or software issues under warranty, facilitating timely repairs or replacements.
- Maintained accurate inventory records, managing the procurement process for new workstations as needed.
- Maximized end-user satisfaction by providing timely and professional support for workstation-related issues.
- Worked with various systems, software, and peripherals.
- Installed and configured operating systems and applications.
IT Technician Tier 3
TATA/MICRON
01.2020 - 01.2022
- Support desktop, laptop and mobile products
- Active Directory management
- Software and hardware troubleshooting
- Support OS updates and rollouts
- VMware vSphere support
- Provide remote and onsite support for domestic and international customers, including tier 3 support for LAN/WAN products and services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Maintained office PCs, networks and mobile devices.
- Provided Support to Micron with over 43,000+ employees
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
Mobility Support Engineer
HCL/MICRON
01.2017 - 01.2020
- Enterprise-grade mobile device management administrator
- Monitors mobile infrastructure environments for stability, provides phone based mobile device, application, and end user support for issue and incident management
- Management of Apple and Android-based devices in an enterprise environment
- Document configurations and designs of mobile solutions
- Write training documents for end users
- Provide an end level support for all mobile related escalations
- Track trouble ticket trends and report these trends to IT management team
- Mentors team members on mobility processes and environmental change
- Continual research on mobile device technologies covering both hardware and software platforms
- Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact
- Manage and track projects and tickets through Jira and SmartIT management tools
- Communicate and collaborate with all team members keeping the team informed (resolution of ongoing issues) and sharing information
- Experience with MDM solutions XenMobile, JAMF and Intune.
IT Support
THE COTTAGES
01.2015 - 01.2016
- Provided associates with friendly and helpful IT support in a timely manner through Logmein Pro, TeamViewer and in person
- Resolved problems quickly while multi-tasking
- Worked independently to identify and resolve problems
- Setup VPN peering such as Voip phones, landlines, printers, run Cat6 cable, server maintenance, laptop repair, OS with driver installs, setup wireless, dealt with service providers, managed service tickets and repaired networks.
- Troubleshot technical issues as they arose, working closely with IT support staff to minimize downtime.
Education
HIGH SCHOOL DIPLOMA -
Alpha Omega Academy
COURSES IN GRAPHICS DESIGN -
COS
Visalia, CAINTERNAL COMPUTER SOFTWARE, HARDWARE AND OS TRAINING -
ON THE JOB TRAINING
REMOTE SOFTWARE, PRINTER, SERVER, HARDWARE AND OS TRAINING -
CITRIX TRAINING
MICROSOFT INTUNE TRAINING -
BOISE, ID
JAMF PRO TRAINING -
BOISE, ID
Skills
- Server Support
- Operating System Support
- Help Desk Support
- Software Installation
- Network configuration
- Hardware Installation
- Printer Support
- Mobile Device Support
- Virtualization Technologies
- Hardware diagnostics
- Application support
- New System Deployment
- Technical Support
- PowerShell
References
- CARLOS, IT MANAGER, THE COTTAGES, 1079 S Ancona Ave, Eagle, ID, 83616, (208) 475-1805
- PATRICK G, IT MANAGER, MICRON, 8000 S Federal Way, Boise, ID, 83716, 208-363-3963
- MATTHEW C, IT MANAGER, TATA/MICRON, 8000 S Federal Way, Boise, ID, 83716, 208-971-6000
- SEAN S, WORKSTATION MANAGER, ICCU, 1111 S Silverstone Way, Meridian, ID, 83642 208-901-2574
Certification
- Jamf Pro Certificate - 2024
- Citrix XenMobile Certificate - 2018
Timeline
Workstation Technician
ICCU
01.2022 - Current
IT Technician Tier 3
TATA/MICRON
01.2020 - 01.2022
Mobility Support Engineer
HCL/MICRON
01.2017 - 01.2020
IT Support
THE COTTAGES
01.2015 - 01.2016
HIGH SCHOOL DIPLOMA -
Alpha Omega Academy
COURSES IN GRAPHICS DESIGN -
COS
INTERNAL COMPUTER SOFTWARE, HARDWARE AND OS TRAINING -
ON THE JOB TRAINING
REMOTE SOFTWARE, PRINTER, SERVER, HARDWARE AND OS TRAINING -
CITRIX TRAINING
MICROSOFT INTUNE TRAINING -
BOISE, ID
JAMF PRO TRAINING -
BOISE, ID
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