Justin Moore
Pryor
Summary
Dynamic and results-oriented Parts Manager with a proven track record at Pryor Chevrolet GMC, adept in inventory management and customer service. Excelled in optimizing parts department operations, enhancing supplier relations for cost reduction, and elevating customer satisfaction levels. Skilled in leveraging analytical thinking and problem-solving to exceed sales targets by 20%.
Overview
13
13
years of professional experience
Work History
Parts Manager
Pryor Chevrolet GMC
01.2023 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Parts Manager
Blackbeard Marine
07.2015 - 07.2019
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
Parts Specialist
Mark Allen Buick GMC
03.2021 - 01.2023
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
Parts Manager
Roberts Auto Center
03.2020 - 03.2021
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
Service Advisor
Roberts Auto Center
07.2019 - 03.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Parts Manager
Brads Boat Sales
08.2014 - 07.2015
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Tire and Lube Express Technician
Walmart
07.2012 - 08.2014
- Managed appointment scheduling effectively to accommodate walk-in customers while minimizing disruptions for scheduled appointments.
- Provided exceptional customer service through clear communication of service recommendations and updates on vehicle progress.
- Optimized workflow efficiency by working closely with team members to ensure clear communication and task delegation, minimizing potential errors or delays.
- Demonstrated adaptability by quickly learning new technologies utilized in automotive diagnostics.
Education
Home Inspector Training Certification - Home Inspection
Internachi
10.2024
High School Diploma - Engineering
Harmony Magnet Academy
Strathmore, CA05.2012
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Vendor relations
- Forklift operation
- Inventory restocking
- Goal setting
- Staff training
- Sales promotion
- POS systems operations
- Operations management
- Reviewing deliveries
- Obsolescence control
- Profit and loss tracking
- Problem-solving
- Hardworking and reliable
- Management
- Microsoft office
- Decision-making
- Project estimation
- Status reporting
- Vendor relationship management
- Estimating
- Schedule management
- Analytical and critical thinking
- Inspection coordination
- Labor requirements determination
- Conflict mediation
Timeline
Parts Manager
Pryor Chevrolet GMC
01.2023 - Current
Parts Specialist
Mark Allen Buick GMC
03.2021 - 01.2023
Parts Manager
Roberts Auto Center
03.2020 - 03.2021
Service Advisor
Roberts Auto Center
07.2019 - 03.2020
Parts Manager
Blackbeard Marine
07.2015 - 07.2019
Parts Manager
Brads Boat Sales
08.2014 - 07.2015
Tire and Lube Express Technician
Walmart
07.2012 - 08.2014
Home Inspector Training Certification - Home Inspection
Internachi
High School Diploma - Engineering
Harmony Magnet Academy
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